churn

AI Turns Streaming Video Search Into Churn-Reducing Conversations
AI Turns Streaming Video Search Into Churn-Reducing Conversations
May 16, 2024  |  Streaming

Streaming platforms have transformed the content and digital entertainment landscape. Platforms like Netflix, Amazon Prime Video, Hulu, and many others all offer subscribers access to...

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Subscription Businesses Want Better Tools to Reverse the Churn Trend
Subscription Businesses Want Better Tools to Reverse the Churn Trend
February 17, 2023  |  Subscriptions

“A failed payment disrupts the connection and trust between the subscription provider and the subscriber,” Vindicia Head of Customer Success Meena Srinivasan told PYMNTS. Not...

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Auto-Renewal Warnings Drive More Subscription Firms to Data-Based LTV Strategies
Auto-Renewal Warnings Drive More Subscription Firms to Data-Based LTV Strategies
January 19, 2023  |  Subscription Commerce

Subscription businesses must do a better job of locking in loyalty and rely less on tactics like auto-renewals that regulators dislike. This, as the Consumer...

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Is Data the Cure-All for Subscription Retention and Churn?
Is Data the Cure-All for Subscription Retention and Churn?
November 17, 2022  |  Subscriptions

As pretty much any retailer and brand can attest, acquiring and retaining subscription customers in a good economy — particularly high-value ones — is no...

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Deep Dive: How Box Subscriptions Can Lean On Convenience, Smooth Payments To Keep Customers Engaged
Deep Dive: How Box Subscriptions Can Lean On Convenience, Smooth Payments To Keep Customers Engaged
June 22, 2021  |  Subscription Commerce

Subscription boxes offering monthly deliveries of goods to consumers’ doorsteps were on the rise even before uptake increased after the spring of 2020. These membership boxes...

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Bean Box On Its Product-Driven Approach To Subscriber Retention
Bean Box On Its Product-Driven Approach To Subscriber Retention
June 21, 2021  |  Subscription Commerce

With more than one-third of consumers dropping their subscriptions within three months of sign-up, the pressure is on providers to engage subscribers and avoid steep...

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Report: Bean Box Boosts Subscriber Retention With A Product-Driven Approach
Report: Bean Box Boosts Subscriber Retention With A Product-Driven Approach
June 18, 2021  |  Subscription Commerce

The subscription economy is expected to reach $1.5 trillion by 2025, up from $650 billion this year as consumers enroll in everything from food boxes to...

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All About The Bundles: Subscription Firms Package Data And Customization To Build Trust
All About The Bundles: Subscription Firms Package Data And Customization To Build Trust
January 22, 2021  |  Subscription Commerce

The subscription business is all about the bundles. For years “unbundling” disparate elements of subscription offers were all the rage when it came to reaching...

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AI Plays Key Role In Preventing Subscription Churn
AI Plays Key Role In Preventing Subscription Churn
December 14, 2020  |  Subscription Commerce

Subscription services are taking off during the pandemic, and software-as-a-service (SaaS) providers are no exception. Many of these solutions providers are offering key services for...

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