consumer insights

Consumers Want to Personalize Shopping With Extended Reality
Consumers Want to Personalize Shopping With Extended Reality
April 25, 2024  |  Retail

As consumers demand more immersive, captivating eCommerce journeys, many are increasingly interested in adopting extended reality — augmented reality (AR) and virtual reality (VR) —...

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58% of Gen Z Shoppers Prefer Debit Cards for Online Shopping 
58% of Gen Z Shoppers Prefer Debit Cards for Online Shopping 
April 23, 2024  |  eCommerce

Few things must be as frustrating to an eCommerce merchant as cart abandonment. But, as PYMNTS Intelligence found in compiling its “How Preferred Payment Availability...

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Convenience Drives Non-Cash Users to Pay With Card
Convenience Drives Non-Cash Users to Pay With Card
April 19, 2024  |  Payment Methods

For consumers no longer carrying wallets full of cash, ease and convenience are top of mind, PYMNTS Intelligence reveals. By the Numbers The June 2023...

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Tired of Cutbacks, Shoppers Demand Affordable Luxuries From Mass-Market Retailers
Tired of Cutbacks, Shoppers Demand Affordable Luxuries From Mass-Market Retailers
April 17, 2024  |  Retail

After years of being conservative in their spending in response to ongoing economic challenges, shoppers are looking for ways that they can feel more indulgent...

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National Banks’ Reign Over Primary Credit Cards Dropped to 68% 
National Banks’ Reign Over Primary Credit Cards Dropped to 68% 
April 17, 2024  |  Credit Cards

When it comes to issuing credit cards, national banks continue to dominate the field, and — thanks to their massive scale, extensive customer base and...

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High-Earning Consumers Prefer Luxury Experiences Over Things
High-Earning Consumers Prefer Luxury Experiences Over Things
April 16, 2024  |  Consumer Insights

When it comes to living large, big earners like to splurge on making memories more so than on, say, a new handbag, PYMNTS Intelligence research...

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46% of Instant Payment Skeptics Want Bank Info Hidden
46% of Instant Payment Skeptics Want Bank Info Hidden
April 16, 2024  |  Faster Payments

Whether it’s employee earnings, Social Security payments, tax refunds, insurance claim payouts, investment distributions or something else, most U.S. consumers now receive some type of...

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Consumers Unsure Whether to Trust Luxury eCommerce Platforms
Consumers Unsure Whether to Trust Luxury eCommerce Platforms
April 15, 2024  |  Retail

Luxury shoppers may be willing to shell out quite a lot online for high-quality products, but only if they can trust that they are getting...

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Retail Personalization Is About More Than Just Sending Offers
Retail Personalization Is About More Than Just Sending Offers
April 15, 2024  |  Retail

As merchants look to set their offerings apart to win shoppers’ loyalty, personalization is key. That means more than just using artificial intelligence (AI) to...

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