Consumer Spending

Study Finds More Instant Payment Options Increase Customer Satisfaction
Study Finds More Instant Payment Options Increase Customer Satisfaction
November 28, 2023  |  Faster Payments

Using instant payment methods can streamline the payment process and improve overall customer satisfaction, making consumers 11% more satisfied and nearly double their likelihood to...

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Banks Play Important Role in Helping Paycheck-to-Paycheck Consumers Build Savings
Banks Play Important Role in Helping Paycheck-to-Paycheck Consumers Build Savings
November 28, 2023  |  Consumer Finance

Amber Carroll, senior vice president of membership and lifecycle strategy at LendingClub, told PYMNTS that U.S. consumers face a cash drain — but proactive planning can...

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Black Friday’s Generational Divide: Millennials Spend More Online, Embrace Deferred Payments
Black Friday’s Generational Divide: Millennials Spend More Online, Embrace Deferred Payments
November 27, 2023  |  Consumer Payments

PYMNTS Intelligence illuminated the generational divides that marked Black Friday’s shopping, as younger consumers differed from their elders in terms of how they shopped, where...

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From Slump to Surge, Ads and Influencers Revive Black Friday
From Slump to Surge, Ads and Influencers Revive Black Friday
November 27, 2023  |  Retail

Despite the price hikes that threatened the Black Friday spirit, 2023 saw shoppers rising to the occasion with a 10% surge in participation compared to...

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Australia’s BNPL Use Surges Among Younger Consumers
Australia’s BNPL Use Surges Among Younger Consumers
November 27, 2023  |  BNPL

Australia’s younger consumers are increasingly embracing buy now, pay later (BNPL), a new survey shows. More than 40% of shoppers between 18 and 39 use the installment...

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Black Friday Online Sales Approach $10 Billion 
Black Friday Online Sales Approach $10 Billion 
November 26, 2023  |  Retail

Americans reportedly spent a record $9.8 billion online during this year’s Black Friday. That jump in sales — 7.5% over last year — marks a...

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Can the Y2K Resurgence Reboot Millennial Wallets?
Can the Y2K Resurgence Reboot Millennial Wallets?
November 25, 2023  |  Retail

Millennials are having a tough time making ends meet. Enduring the economic recession that trailed the 2008 crash was like navigating a rocky sea for millennials....

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Main Street Mainstays Could Use a Leg Up on Small Business Saturday
Main Street Mainstays Could Use a Leg Up on Small Business Saturday
November 24, 2023  |  SMBs

The holiday weekend is here. And, as has been seen over more than a decade, Small Business Saturday, a mainstay of the retail landscape initially...

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Consumers Brace to Cut Back on Restaurant Dining Over Holidays
Consumers Brace to Cut Back on Restaurant Dining Over Holidays
November 22, 2023  |  Consumer Insights

As the holiday season pressures budgets, most consumers plan to reduce their spending on restaurant dining. By the Numbers The PYMNTS Intelligence study “The Credit...

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