consumers

From Community Hubs To In-Store Theater, Retailers Double Down In Digital At NRF
From Community Hubs To In-Store Theater, Retailers Double Down In Digital At NRF
January 25, 2021  |  Retail

The National Retail Federation’s annual convention may have come and gone but the sentiments, strategies and lessons learned from facing nearly a year of pandemic-led...

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The Nine Things We Know For Sure About The Post-Pandemic Consumer
The Nine Things We Know For Sure About The Post-Pandemic Consumer
November 03, 2020  |  Consumer Insights

There’s no shortage of pain points to catalog from the past six months: A global pandemic, worldwide economic disruption, record-breaking unemployment, an invasion by murder...

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PepsiCo’s DTC Sales Nearly Double In Q3
PepsiCo’s DTC Sales Nearly Double In Q3
October 01, 2020  |  Earnings

Food-and-beverage giant PepsiCo reported Thursday (Oct. 1) that its eCommerce sales almost doubled during the third quarter, and that the company plans to invest in...

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Persona Marketing Finds Its Place In Pandemic Retailing
Persona Marketing Finds Its Place In Pandemic Retailing
July 20, 2020  |  Retail

With more companies trying to catch up to Digital 3.0, the issue of audience identification becomes critical. Pre-pandemic versions of traditional customer segmentation have been...

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The Four COVID Personas, Part 1: ‘Social Shifters’
The Four COVID Personas, Part 1: ‘Social Shifters’
July 08, 2020  |  Coronavirus

That people and life itself are changing as a result of the pandemic is not in doubt. Perhaps the most difficult thing to accurately assess,...

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Rocky Road Confronts Digital (And Hesitant) Consumer For Rest Of 2020
Rocky Road Confronts Digital (And Hesitant) Consumer For Rest Of 2020
July 08, 2020  |  Economy

For the digital consumer — for the U.S. economy — a recovery is in the cards, yes. But it will take a while. Much longer...

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Today In Payments: Wirecard Forces German Accounting Regs Reboot; Consumers Sour On Travel Rewards Cards
Today In Payments: Wirecard Forces German Accounting Regs Reboot; Consumers Sour On Travel Rewards Cards
June 29, 2020  |  News

In today’s top news, Germany’s deputy finance minister wants to restructure accounting firm regulations, and consumers are turning away from travel rewards cards. Plus, the...

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How The Stage Was Set For The Pandemic’s Great Digital Shift
How The Stage Was Set For The Pandemic’s Great Digital Shift
May 25, 2020  |  eCommerce

It may feel like the pandemic has always been here. That there was no “before” this — before the worry about microbes, social distancing and...

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