In the world of retail innovations, merchants are looking to reach shoppers by interacting with them through multiple touchpoints. They are turning to cross-channel strategies...
There is no shortage of direct-to-consumer mattress brands as mattress sales move from brick-and-mortar retail to eCommerce. One brand, though, saw a market opportunity as...
When it comes to customer service, it turns out companies are lacking in their cross-channel service. According to the latest research from cloud contact center...
The problem about talking about “what’s next” in payment and retail is the moment that “next” begins can be a little subjective. Omnichannel is a prime...
Nordstrom has become the first retailer to launch the Like2Buy platform, which lets customers click on a product image on the chain’s Instagram page and...
Branded footwear and accessories retailer DSW Inc. is in the early stages of a broad omnichannel initiative that will include the launch of the company’s...
Just as train commuters can get off at any time at stops along their journey, businesses in today’s omnichannel environment similar have greater choice in...