customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Oracle: What’s Old Is New Again For B2B Customer Experience
Oracle: What’s Old Is New Again For B2B Customer Experience
August 06, 2019  |  Merchant Innovation

Decades-efforts at building a better B2B ecosystem and customer experiences that keep business flowing are getting fresh fuel from artificial intelligence and other technologies. In...

READ MORE >
Omnichannel Moves Beyond Retail
Omnichannel Moves Beyond Retail
July 03, 2019  |  Omnicommerce

Let’s start this story with a trip to the dentist’s office. No, we don’t want to be there, either, but life requires regular bouts of...

READ MORE >
Eastern Labs Brings Innovation To Four Generations’ Needs
Eastern Labs Brings Innovation To Four Generations’ Needs
June 28, 2019  |  Digital Banking

Millennials have particular banking needs — but, of course, so do the baby boomer, Gen X and Gen Z generations. That puts pressure on banks...

READ MORE >
WeGift Raises £4M In Funding To Boost Expansion To US
WeGift Raises £4M In Funding To Boost Expansion To US
June 28, 2019  |  Investments

Digital rewards platform WeGift announced that it has raised £4 million (nearly $5.07 million USD) in Series A funding, led by Fred Destin at Stride.VC,...

READ MORE >
Kount Launches New AI Tool To Detect Fraud
Kount Launches New AI Tool To Detect Fraud
June 27, 2019  |  Fraud Prevention

Digital fraud prevention company Kount has launched a new artificial intelligence (AI)-driven solution to enhance payments fraud prevention. The company said this latest solution creates...

READ MORE >
Delivering a Generation-Bridging Banking Experience
Delivering a Generation-Bridging Banking Experience
June 27, 2019  |  Digital Banking

As consumers rely on digital channels to fill more complex financial needs, identity verification is crucial in the world of banking. Fraudsters are finding new ways...

READ MORE >
Marketplaces’ Cross-Border Future
Marketplaces’ Cross-Border Future
June 25, 2019  |  eCommerce

All the world’s a marketplace. Apologies to the Bard — and some of our high school English teachers — for tweaking that famous line. Yet,...

READ MORE >
Automated Retail’s ‘Fast And Frictionless’ Ambitions
Automated Retail’s ‘Fast And Frictionless’ Ambitions
June 25, 2019  |  Retail

Automation is critical in helping retailers offer a fast and frictionless commerce experience. John Clarke, chief innovation officer and co-founder at Worldnet Payments, explains how automated...

READ MORE >
For FI Account Openings, Serving The ‘Segment Of One’
For FI Account Openings, Serving The ‘Segment Of One’
June 21, 2019  |  Banking

A disconnect looms in financial services, one that can doom relationships between financial institutions (FIs) and customers from the beginning. Studies have shown that 70...

READ MORE >