customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Post-Toys R Us, Retailers Vie For Experiential Toy Shoppers
Post-Toys R Us, Retailers Vie For Experiential Toy Shoppers
December 11, 2018  |  Retail

Retailers are doubling down on toys amid a gap in the market left by the bankruptcy of Toys R Us. U.K. toy retailer Hamleys, for...

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Target Uses AR To Sell Christmas Trees
Target Uses AR To Sell Christmas Trees
December 06, 2018  |  Retail

Target is selling Christmas trees at twice the normal rate thanks to its augmented reality shopping tool. Its new shopping app feature, “See It in...

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Walmart, Brain Corp Pair On AI Tech
Walmart, Brain Corp Pair On AI Tech
December 04, 2018  |  Artificial Intelligence

Software tech company Brain Corp announced that it has entered an agreement to provide artificial intelligence (AI) to Walmart. “We’re excited to work with Brain...

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Why Consumers Prefer Apps At Gas Stations
Why Consumers Prefer Apps At Gas Stations
November 30, 2018  |  Gas Station Retail

Hook convenience store (c-store) customers on a user-friendly mobile experience for fuel purchases, and the benefits will accumulate. That’s one of the main findings from...

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TRENDING: Call Centers Push With Biometrics As Fraud Soars
TRENDING: Call Centers Push With Biometrics As Fraud Soars
November 21, 2018  |  call center commerce

The rate of contact center fraud has skyrocketed recently, growing by 350 percent during the past four years. For call centers, dealing with this growing...

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Target, Walmart Embrace Mobile Checkout
Target, Walmart Embrace Mobile Checkout
November 16, 2018  |  Payments Innovation

With the approaching holiday season, mobile checkout options are ready for customers at Target and Walmart. Target’s “Skip the Line” service has now reportedly been deployed...

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How Apps And Bunk Beds Factor Into A New Connected Travel Experience
How Apps And Bunk Beds Factor Into A New Connected Travel Experience
November 14, 2018  |  Retail

While some accomodations may cater to group travelers with multi-bedroom units, Life House CEO and Co-founder Rami Zeidan believes that might not be the most...

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Walmart Plans AI Retail Lab For NY Store
Walmart Plans AI Retail Lab For NY Store
November 12, 2018  |  Retail

Walmart plans to bring an Intelligent Retail Lab to a Levittown, New York, store to experiment with customer and associate experiences. The idea is to...

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Apple To Sell iPhones, iPads, Watches On Amazon
Apple To Sell iPhones, iPads, Watches On Amazon
November 09, 2018  |  Apple

In an effort to provide customers with access to items like the iPhone XR and the new iPad Pro, Amazon has reportedly inked a deal...

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