customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Retail Innovation Has Changed — Can SMBs Keep Up?
Retail Innovation Has Changed — Can SMBs Keep Up?
November 09, 2018  |  Innovation

It’s not your father’s customer loyalty anymore. The ascent of eCommerce and the digital tools that support it have made it easier — in both theory and...

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Bread Finance On Why The Early Financing Offer Catches The Conversion Worm
Bread Finance On Why The Early Financing Offer Catches The Conversion Worm
November 09, 2018  |  Retail

Offering financing to consumers can be a tremendous marketing and customer retention tool for retailers that do it right. The trick, Bread Finance CTO and Co-founder Daniel Simon told PYMNTS...

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How Gap Inc. Builds Relationships With Its ‘Swiss Army’ mPOS
How Gap Inc. Builds Relationships With Its ‘Swiss Army’ mPOS
November 05, 2018  |  MPOS Tracker

When it comes to managing Black Friday crowds, it’s all about getting customers checked out quickly. That’s prompting some retailers, including Gap Inc., to customize...

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Startups See Tech Fix For Card Declines
Startups See Tech Fix For Card Declines
November 01, 2018  |  Startup Check-In

To better serve clients and help make their businesses run smoother and more efficiently, FinTech startups are tackling an array of challenges, from data security...

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Doctor On Demand CEO Talks Walmart Partnership And Telemedicine’s Expansion
Doctor On Demand CEO Talks Walmart Partnership And Telemedicine’s Expansion
October 31, 2018  |  Matchmakers

When last year’s flu vaccine turned out to be ineffective 80 percent of the time, it did not necessarily have to turn into a flu...

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Can Mobile Pay-At-Table Be Dining’s Friction Elixir?
Can Mobile Pay-At-Table Be Dining’s Friction Elixir?
October 30, 2018  |  Digital Payments

These days, it’s hard to even think of a restaurant operating without some massive presence in digital — not only an attractive website, but online delivery...

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Building A Better Customer Experience For Payments
Building A Better Customer Experience For Payments
October 24, 2018  |  Startup Check-In

When it comes to the customer experience, Denise Leleux looks through multiple lenses. The former Tesla executive, who AvidXchange recently hired as its senior vice...

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Solving Digital ID Verification’s ‘Existential Crisis’
Solving Digital ID Verification’s ‘Existential Crisis’
October 24, 2018  |  Authentication

There's a tug of war when it comes to digital ID verification — a tug of war between the customer experience and reducing fraud. Socure Co-founder...

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Why Using Rules Of Thumb To Predict Fraud Is A Fail
Why Using Rules Of Thumb To Predict Fraud Is A Fail
October 24, 2018  |  Security & Fraud

Rules of thumb are useful — until they aren’t. When it comes to deploying corporate resources in the battle against online fraud and account takeovers...

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