customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Modernizing Merchants Boost Experience With Real-Time Payments and More
Modernizing Merchants Boost Experience With Real-Time Payments and More
December 02, 2022  |  Retail

Easier payments and smarter customer data use will anchor the retail industry’s experiential modernization efforts. This, as new PYMNTS research involving major retailers shows a...

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How Digital Payments Solve Bad Retail Experiences
How Digital Payments Solve Bad Retail Experiences
December 02, 2022  |  Retail

Some of the world’s biggest retailers are experiencing a paradigm shift. They are focusing on user experience in-store as a key feature of their competitiveness...

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Macy’s CEO: ‘We’re a Financially Strong, More Modern Department Store’
Macy’s CEO: ‘We’re a Financially Strong, More Modern Department Store’
November 17, 2022  |  Retail

Drawing on a 40-year purview as a Macy’s employee that began as a trainee in 1983 and has seen him in the role of chairman...

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GlassesUSA Aims for D2C Disruption Through Customer Clarity
GlassesUSA Aims for D2C Disruption Through Customer Clarity
November 15, 2022  |  Merchant Innovation

In the highly competitive online eyeglasses sector, the ability to predict the experiences consumers want can make all the difference.  Whether that comes from surfacing...

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Biometrics Offers MENA Customers Frictionless, Secure Online Authentication
Biometrics Offers MENA Customers Frictionless, Secure Online Authentication
October 25, 2022  |  Biometrics

Along with the pressure to speed up digital transformation at the onset of the pandemic, businesses around the world soon realized that the acceleration would...

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To Get Ahead in 2023, Put Customer Experience First
To Get Ahead in 2023, Put Customer Experience First
October 24, 2022  |  Opinion

The best way to keep customers engaged is to ensure an effortless experience, Prove Co-founder and CEO Rodger Desai writes in the new PYMNTS eBook, “What’s Your...

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Half of Large Retailers Say In-Store Mobile Tech Lacking
Half of Large Retailers Say In-Store Mobile Tech Lacking
October 05, 2022  |  Retail

When retailers are recovering from a tumultuous fiscal year, they often look to innovation, since making shopping easier or more enjoyable for their customers is...

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Crypto Payments Must Be as Easy as Using a Card at Checkout to Succeed
Crypto Payments Must Be as Easy as Using a Card at Checkout to Succeed
September 28, 2022  |  Cryptocurrency

Welcome to “The Merchants Guide to Accepting Crypto: The Questions to Ask,” a PYMNTS series aimed at helping merchants, big and small, online and in-store,...

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Zenchef Secures $50M Equity Investment to Fuel Growth
Zenchef Secures $50M Equity Investment to Fuel Growth
September 20, 2022  |  emea

The French restaurant tech firm Zenchef Tuesday (Sept. 20) announced in a press release that it had secured an investment of over €50 million from...

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