customer satisfaction

Customer-Centric Billing Systems Yield Faster Payments and Strategic Advantages
Customer-Centric Billing Systems Yield Faster Payments and Strategic Advantages
April 07, 2025  |  Accounts Receivable

In a world increasingly driven by efficiency, the way businesses handle invoicing and billing is undergoing a quiet, digital revolution. Get the Full Story Complete...

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Multimodal AI Impacts Retail From Voice Assistants to Checkout-Free Shopping
Multimodal AI Impacts Retail From Voice Assistants to Checkout-Free Shopping
August 14, 2024  |  artificial intelligence

Amazon and OpenAI are betting big on multimodal artificial intelligence (AI), a technology that could redefine how consumers shop and interact with businesses. Get the...

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UPS Expands Reverse Logistics Footprint With Acquisition of Happy Returns
UPS Expands Reverse Logistics Footprint With Acquisition of Happy Returns
October 25, 2023  |  Retail

UPS plans to acquire Happy Returns, a software and reverse logistics company, to expand its returns footprint and enhance its digital solutions. Get the Full Story Complete...

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T-Mobile Drops Plan to Shift Customer to Higher Tiers After Backlash
T-Mobile Drops Plan to Shift Customer to Higher Tiers After Backlash
October 25, 2023  |  Subscriptions

T-Mobile US has scrapped a program that would have required certain customers to switch to more expensive wireless plans. Get the Full Story Complete the form...

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From Gaming to Hospitality, Firms Miss Out on Instant Payout Monetization Opportunity
From Gaming to Hospitality, Firms Miss Out on Instant Payout Monetization Opportunity
October 24, 2023  |  Real-Time Payments

Recent studies conducted by PYMNTS Intelligence have unveiled a significant opportunity that gaming and hospitality companies are missing out on — the chance to monetize...

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Experts Explain How Gen AI Is Helping Businesses Automate Operations, Streamline Workflows
Experts Explain How Gen AI Is Helping Businesses Automate Operations, Streamline Workflows
October 18, 2023  |  artificial intelligence

As businesses and industries continue to seek solutions to streamline operations, enhance customer experiences, and optimize workflows, generative artificial intelligence (AI) has emerged as a...

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An Insider on Top-Down Support to Boost Digital Banking Satisfaction
An Insider on Top-Down Support to Boost Digital Banking Satisfaction
April 17, 2023  |  Digital Banking

Only 44% of banks are offering the personalized digital banking experiences their customers demand, something that digital platforms help banks deliver by testing and learning,...

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Digital Platforms Give Banks New Testing Ground for Personalized Experiences
Digital Platforms Give Banks New Testing Ground for Personalized Experiences
April 14, 2023  |  Digital Banking

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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Merchants Reap Economic Benefit of Co-Branded Store Card Momentum
Merchants Reap Economic Benefit of Co-Branded Store Card Momentum
April 12, 2023  |  Credit Cards

In 2023, store credit cards could significantly surge based on last year’s trends. A report by LendingTree revealed that 35% of Americans were likely to...

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