customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

Consumers’ (Shifting) Expectations To Self-Service Retail
Consumers’ (Shifting) Expectations To Self-Service Retail
July 11, 2018  |  self service retail

Self-service checkout technology is transforming the way Americans think about customer service. Not long ago, good customer service meant properly training sales associates to assist...

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The More Things Change…
The More Things Change…
July 09, 2018  |  Today In Data

Everyone remembers the adage: The more things change, the more they remain the same. Though much has changed in the digital age, much does remain...

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The Warranty As An eCommerce Plug-In
The Warranty As An eCommerce Plug-In
July 09, 2018  |  Retail

Retailers face a challenge when it comes to offering warranties for their customers: A warranty program can take months to set up and launch. But...

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Walmart Names Ex-Amex Exec As Chief Customer Officer
Walmart Names Ex-Amex Exec As Chief Customer Officer
July 03, 2018  |  Retail

As competition makes it challenging for retailers to retain customers, Walmart has created a new position of chief customer officer, which will be responsible for...

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Five At Five: Facebook Grants More Data Access
Five At Five: Facebook Grants More Data Access
July 02, 2018  |  News

Welcome to Five at Five, your daily look at the freshest payments and commerce news. Coverage includes the latest on Facebook’s data-sharing policies, along with...

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Can Social Media Make Ordering Takeout Less Frustrating?
Can Social Media Make Ordering Takeout Less Frustrating?
June 28, 2018  |  Mobile Commerce

Food ordering and delivery have come a long way since reliance on the Yellow Pages and those paper menus stuck into door frames — no...

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The Path To Consumers’ Digital Hearts Is Paved With Alerts
The Path To Consumers’ Digital Hearts Is Paved With Alerts
June 18, 2018  |  Security & Fraud

Data collection is vital. So are mobile and fraud alerts. However, for banks and credit unions still trying to do more to meet the demands...

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Best Buy Makes Geek Squad Available On Mobile
Best Buy Makes Geek Squad Available On Mobile
May 23, 2018  |  Retail

Best Buy’s Total Tech Support, powered by Geek Squad, has launched a service to assist customers with all of their technology devices and appliances. “We...

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Amazon Takes Tough Stance On Returns
Amazon Takes Tough Stance On Returns
May 22, 2018  |  Amazon Delivery

Remember that old saying, “You break it, you bought it?” A tweak on that might read: “You click on it, you bought it.” Or, in...

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