customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

Wayfair Launches Real-Time Delivery Tracking
Wayfair Launches Real-Time Delivery Tracking
October 02, 2017  |  Retail

In retail news, home goods eTailer Wayfair announced Friday (Sept. 29) it had launched a new tracking feature to help keep its delivery team accountable...

READ MORE >
How Restaurants Can Navigate Haters And Learn From Mistakes
How Restaurants Can Navigate Haters And Learn From Mistakes
September 28, 2017  |  ResTech

Taking criticism is not an easy skill, for individuals or for businesses — and anonymous digital criticism is the worst kind. Amateur aficionados and would-be food...

READ MORE >
eHealth Working With Square For SMB Health Insurance
eHealth Working With Square For SMB Health Insurance
August 23, 2017  |  B2B Payments

Online health insurance exchange eHealth has announced a new initiative to target small businesses. The company said Tuesday (Aug. 22) it is working with payments...

READ MORE >
More Than 23,000 Robots Will Be Deployed In Customer Service Roles
More Than 23,000 Robots Will Be Deployed In Customer Service Roles
August 23, 2017  |  Retail

Robots may keep Tesla’s CEO up at night, but companies around the globe are interested in putting them to work, according to new research from...

READ MORE >
Wash, Rinse And VR With Saks Fifth Avenue’s New Salon
Wash, Rinse And VR With Saks Fifth Avenue’s New Salon
August 17, 2017  |  Retail

Going to the salon to for a new hair color or cut can be quite the luxurious experience. From getting your scalp massaged in the...

READ MORE >
Panera Bread Kicks Digital Ordering Up A Notch
Panera Bread Kicks Digital Ordering Up A Notch
August 16, 2017  |  Retail

Engaging with consumers and boosting positive customer experience is something that’s in constant motion for brick-and-mortar retailers and restaurateurs. Naturally, technology plays a big role...

READ MORE >
Direct To Consumer: Subscription Boxes For All
Direct To Consumer: Subscription Boxes For All
August 15, 2017  |  Retail

Subscription boxes have slowly worked their way into becoming a staple of the modern home. From Birchbox to Blue Apron, Stitch Fix and BarkBox, there...

READ MORE >
Why The Mobile Shopping Experience Needs Retail
Why The Mobile Shopping Experience Needs Retail
August 09, 2017  |  Platform Payments

While specialty stores have traditionally had personalized service locked up, mobile platforms are finding ways to disrupt retail in its wheelhouse, while taking a stab...

READ MORE >
AI/BOTS: Consumer Behavior Transformation Via AI
AI/BOTS: Consumer Behavior Transformation Via AI
August 08, 2017  |  Retail

Gone are the days of mom-and-pop stores where the owner behind the counter knew what the customer wanted before he or she even spoke. Rather...

READ MORE >