customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

Data Enabler Startup ItsOn Brings Wireless Carriers Into The 21st Century
Data Enabler Startup ItsOn Brings Wireless Carriers Into The 21st Century
June 08, 2017  |  Mobile

Getting a cab or a meal, sending or receiving money, or shopping for a last-minute birthday gift: All of these everyday tasks are easy to...

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Centric Software Makes Fashion Designers The Real VIPs
Centric Software Makes Fashion Designers The Real VIPs
June 08, 2017  |  Retail

Fashion design needs an artist’s touch, so Centric Software made a platform that lets designers create and collaborate on apparel collections, even when they’re on...

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Automation Offers Hospitality Businesses Instant Control Over Customer Experience
Automation Offers Hospitality Businesses Instant Control Over Customer Experience
June 07, 2017  |  Innovation

Automation is giving hospitality businesses and the restaurant industry across the country instant control over internal processes, as well as the customer’s overall experience. Modern...

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Apple To Launch Business Chat For iMessage Platform
Apple To Launch Business Chat For iMessage Platform
June 07, 2017  |  Apple

In Apple news this week: While full details won’t be revealed until this Friday at the Apple Worldwide Developers Conference (WWDC 2017), there are grumblings...

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Nokia: The AI-Driven Rise Of Predictive Customer Service
Nokia: The AI-Driven Rise Of Predictive Customer Service
May 25, 2017  |  Analytics

There are few experiences more miserable for both parties than trying to resolve a technical problem with a service over the telephone. The customer, already...

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Banks Dropping The Ball When It Comes To Helping Customers
Banks Dropping The Ball When It Comes To Helping Customers
May 10, 2017  |  Banking

Consumers in the U.S. expect banks to help them make better financial choices, although a new survey shows they think banks are dropping the ball...

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Mastercard’s New President Of Operations And Technology On Payment’s ‘Third Wave’
Mastercard’s New President Of Operations And Technology On Payment’s ‘Third Wave’
May 02, 2017  |  Mastercard

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In an interview with PYMNTS’ Karen Webster, McLaughlin spoke to the...

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Softbank Debuts New Solution To Easily Program Pepper The Robot
Softbank Debuts New Solution To Easily Program Pepper The Robot
May 02, 2017  |  Innovation

Softbank has debuted Promoter, a browser-based solution that lets anyone customize Pepper the robot’s movements. According to TechCrunch, the Promoter application combines choosing between responses...

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Cross-Channel Customer Service Is Lacking Quality
Cross-Channel Customer Service Is Lacking Quality
April 28, 2017  |  Consumer Insights

When it comes to customer service, it turns out companies are lacking in their cross-channel service. According to the latest research from cloud contact center...

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