customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

Credit Unions’ Role In Keeping The Balance Tipped Toward Consumer Calm
Credit Unions’ Role In Keeping The Balance Tipped Toward Consumer Calm
April 17, 2020  |  Credit Unions

As of today, consumers nationwide are facing levels of uncertainty that have no historical parallels. The physical economy is, for all intents and purposes, shut-down....

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Farmer’s Fridge On The Importance Of Digital Upgrades
Farmer’s Fridge On The Importance Of Digital Upgrades
March 27, 2020  |  Automated Retail

Vending machines have increasingly moved beyond salty snacks to offering a variety of fresh food options, something that CEO Luke Saunders, of fresh meal vending...

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Building An eCommerce Presence With Tech, Customer Service
Building An eCommerce Presence With Tech, Customer Service
February 21, 2020  |  Today In Data

Adore Me has built a solid eCommerce presence with the help of technology and a hyper customer focus, as the lingerie industry increasingly goes omnichannel. The company’s inventory...

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As Retail Tech Advances, Associates Become More Important
As Retail Tech Advances, Associates Become More Important
January 14, 2020  |  Retail

Retail is about more than the products being sold or the technology being used. Increasingly, store associates are becoming more important to the mix. That...

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UPS Expects 26 Pct. YOY Returns Increase On Jan. 2
UPS Expects 26 Pct. YOY Returns Increase On Jan. 2
December 26, 2019  |  Retail

National Returns Day, which is Jan. 2, is expected to break records for the seventh consecutive year, UPS said in a press release on Thursday...

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The Rise Of Holiday Reshipping Fraud
The Rise Of Holiday Reshipping Fraud
December 17, 2019  |  Security & Fraud

Criminals get into the holiday spirit, too. For instance, they know how to talk in friendly, polite terms to overworked and often-frustrated customer service representatives...

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Inside N26’s Strategy to Win US Customers
Inside N26’s Strategy to Win US Customers
December 13, 2019  |  Digital Banking

Challenger banks with a couple of operating years behind them are beginning to get a taste of the problems they handed to legacy banking institutions....

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Bonobos Founder Andy Dunn Exiting Walmart In Early 2020
Bonobos Founder Andy Dunn Exiting Walmart In Early 2020
December 13, 2019  |  Retail

After two years at the world’s largest retailer, Bonobos founder Andy Dunn is leaving Walmart in early 2020, Reuters reported on Thursday (Dec. 12).  Dunn...

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