data analytics

Voice Of Customer Solutions Use Clients’ Own Words To Drive Personalized Customer Experiences

Voice Of Customer Solutions Use Clients’ Own Words To Drive Personalized Customer Experiences
Voice Of Customer Solutions Use Clients’ Own Words To Drive Personalized Customer Experiences
August 25, 2021  |  Banking

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

READ MORE >
Subscription Payments Declines Are Usually Random, Often Costly, But Largely Avoidable
Subscription Payments Declines Are Usually Random, Often Costly, But Largely Avoidable
August 25, 2021  |  Subscriptions

Two out of three times when a payment gets declined, FlexPay CEO Darryl Hicks said, it’s due to what he called “the month 15 problem.”...

READ MORE >
China Passes Far-Reaching Regulations To Protect User Privacy
China Passes Far-Reaching Regulations To Protect User Privacy
August 20, 2021  |  Legal & Regulation

China, the world’s biggest online community with an estimated 989 million users in 2020, will soon have one of the strictest data privacy laws following...

READ MORE >
NEW DATA: Credit Unions’ Innovation Priorities Reflect FinTech Competitive Pressures
NEW DATA: Credit Unions’ Innovation Priorities Reflect FinTech Competitive Pressures
July 14, 2021  |  Credit Unions

The bar on credit union (CU) innovation is higher than ever. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

READ MORE >
FedEx Among Companies Relying More On Real-Time Data To Gauge Customer Demand
FedEx Among Companies Relying More On Real-Time Data To Gauge Customer Demand
July 05, 2021  |  Data & Research

Businesses that depend on complex models chock full of data about suppliers, shippers and customers to plan operations are placing less trust than usual in...

READ MORE >
Data Helps De-Stress The Consumer’s Lending, Borrow, Savings Process
Data Helps De-Stress The Consumer’s Lending, Borrow, Savings Process
June 30, 2021  |  Banking

“Bank is no longer a place you go — it’s a thing you do,” LendingClub Financial Health Officer Anuj Nayar told PYMNTS in an interview....

READ MORE >
Sezzle CFO Taps Front-Facing Tech Talent To Support Back-Office Automation
Sezzle CFO Taps Front-Facing Tech Talent To Support Back-Office Automation
June 30, 2021  |  B2B Payments

In the build-versus-buy debate, B2B FinTech innovation developed for the financial back office has made “buy” a clear winner among businesses looking to digitize workflows...

READ MORE >
Better Data Solves Subscription Commerce’s Growing False Declines Problem
Better Data Solves Subscription Commerce’s Growing False Declines Problem
June 23, 2021  |  Subscriptions

While fraud and data hacks get a lot of attention, the inverse problem of lost sales due to false declines is equally costly yet garners...

READ MORE >