data brief

8 in 10 Small FIs Say Corporate Customers Face Money Management Frictions
8 in 10 Small FIs Say Corporate Customers Face Money Management Frictions
May 26, 2022  |  B2B Payments

Financial institutions (FIs) are pressed to address a number of key business-to-business (B2B) payment frictions, and many are currently working on or planning to work...

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70% of Billing Execs Link Digitized Payment Systems With Improved Customer Satisfaction
70% of Billing Execs Link Digitized Payment Systems With Improved Customer Satisfaction
May 25, 2022  |  Digital Banking

Consumer finance companies — such as banks, credit unions (CUs), and auto and mortgage lenders — that focus on efficiently delivering better customer experiences know...

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Outsourced Dispute Resolution Services Lowered Credit Card Dispute Losses by a Third
Outsourced Dispute Resolution Services Lowered Credit Card Dispute Losses by a Third
May 23, 2022  |  Fraud Prevention

The average business has lost nearly one-half of one percent (0.43%) of its credit card payment revenue to card transaction disputes in the past 12...

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SMBs Add New Features to Boost Sales, Close Shopping ‘Usage Gap’
SMBs Add New Features to Boost Sales, Close Shopping ‘Usage Gap’
May 20, 2022  |  SMBs

When shopping with small- to medium-sized businesses (SMBs), the shopping features consumers care about most are rewards programs and the ability to use their preferred...

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Three-Quarters of Utilities Plan Further Investment to Boost Digital Payments
Three-Quarters of Utilities Plan Further Investment to Boost Digital Payments
May 19, 2022  |  Digital Payments

Nearly 3 out of 4 utility companies are investing or plan to invest in payments digitization. Get the Full Story Complete the form to unlock...

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Here’s Why 60% of Online Firms Have Upped Their Use of Digital Marketplaces
Here’s Why 60% of Online Firms Have Upped Their Use of Digital Marketplaces
May 17, 2022  |  eCommerce

Sixty-one percent of firms are selling more on digital marketplaces now than they did one year ago, according to “Online Sellers,” a PYMNTS report based...

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Average Subscriber Has Canceled 1 of 5 Subscriptions Since October
Average Subscriber Has Canceled 1 of 5 Subscriptions Since October
May 16, 2022  |  Subscriptions

The average subscriber has dropped one of their five retail subscriptions since October, according to “Subscription Commerce Conversion,” a PYMNTS and sticky.io collaboration based on...

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Data: Real-Time Payments Usage Rising Among Mid-Market Companies
Data: Real-Time Payments Usage Rising Among Mid-Market Companies
May 15, 2022  |  Payment Methods

Fifteen percent of companies from four industries with annual revenue between $50 million and $1 billion currently use real-time payments to make or receive payments,...

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62% of Consumers Are Satisfied With Their Bank’s Cross-Channel Integration
62% of Consumers Are Satisfied With Their Bank’s Cross-Channel Integration
May 12, 2022  |  Digital Banking

Cross-channel integration has become table stakes for financial institutions (FIs), as consumers expect to find it easy to transact, make payments and see transaction histories...

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