data brief

Customer Satisfaction With Credit Unions Slid 2% in 2021
Customer Satisfaction With Credit Unions Slid 2% in 2021
February 28, 2022  |  Credit Unions

Credit union members’ satisfaction with their credit union (CU) has seen a noticeable decline. Get the Full Story Complete the form to unlock this article...

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55% of Local Businesses Offer BNPL Online, but Just 5% Offer It in-Store
55% of Local Businesses Offer BNPL Online, but Just 5% Offer It in-Store
February 25, 2022  |  Buy Now Pay Later

Consumers are much more likely to use buy now, pay later (BNPL) when making purchases online than when shopping in physical stores. Get the Full...

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21% of Consumers Use Connected Devices to Check in on Work Daily
21% of Consumers Use Connected Devices to Check in on Work Daily
February 24, 2022  |  Connected Economy

The rise of the hybrid workforce means that consumers are no longer bound to the physical office or the 9-to-5 workday. This often means that...

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60% of Merchants Enable Digital Profiles for Consumers
60% of Merchants Enable Digital Profiles for Consumers
February 23, 2022  |  Retail

The number of merchants offering three cross-channel-capable features increased between 2020 and 2021, according to The 2022 Global Digital Shopping Index, a PYMNTS and Cybersource...

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24% of Consumers Don’t Trust Digital Account Opening Tech
24% of Consumers Don’t Trust Digital Account Opening Tech
February 22, 2022  |  Consumer Finance

Fifty-nine percent of consumers have opened new financial accounts in the past year, according to Account Opening And Loan Servicing In The Digital Environment, a...

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61% of Consumers Are Willing to Use Anything but a Password to Access Online Accounts
61% of Consumers Are Willing to Use Anything but a Password to Access Online Accounts
February 21, 2022  |  Authentication

Username and password combinations remain the authentication method most commonly used by consumers to access digital financial services accounts.  Get the Full Story Complete the...

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New Study: Most Utility Execs Place High Importance on Digital Bill Payments
New Study: Most Utility Execs Place High Importance on Digital Bill Payments
February 18, 2022  |  Digital Payments

While there’s been a longstanding trend toward digitized workflows and business processes among all businesses, the utilities and consumer finance industries have been particularly aggressive...

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12% of Consumers Making Travel Purchases in January Experienced Payment Declines 
12% of Consumers Making Travel Purchases in January Experienced Payment Declines 
February 17, 2022  |  Digital Payments

The average value of payment declines increased $53 in January, and that of payment fraud rose $11 during the same time period, according to Digital...

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70% of Millennials Live Paycheck to Paycheck
70% of Millennials Live Paycheck to Paycheck
February 16, 2022  |  Consumer Finance

Consumers who are currently living paycheck to paycheck hail from all generations and all income brackets, according to New Reality Check: The Paycheck-To-Paycheck Report, a...

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