With more companies trying to catch up to Digital 3.0, the issue of audience identification becomes critical. Pre-pandemic versions of traditional customer segmentation have been...
“We are suffering just now from a bad attack of economic pessimism.” That is the first sentence of a roughly 4,000-word essay titled “Economic Possibilities...
“Digital transformation is inevitable, and the companies that can protect the entire customer journey while delivering exceptional experiences will have the advantage.” As transaction volumes...
“One of the most important tasks during [the lockdown] period was to re-evaluate our approach to teamwork, culture and connection.” Not everything about the pandemic...
In 1946, the then-61 members of the World Health Organization (WHO) saw the need for a consistent yet comprehensive definition of “health.” They felt strongly...
There was no shortage of news in payments and commerce this week, but perhaps the biggest news that didn’t make a headline was that this...
“When customers are given clarifying purchase details by the card issuer, customer confusion is eliminated, and they avoid pursuing unnecessary claims 65 percent of the...
“Are paper checks really the best we can do for our workers?” Crises have a way of exposing weaknesses, vulnerabilities and outmoded systems. For Mark...
“The digital economy is here, and those payment providers that are global, digital and fully resilient will lead the reemergence.” “Robust operational resilience is now...