digital shift

Most Patients Satisfied With Healthcare Experience, but Want More Info Before Appointments

Most Patients Satisfied With Healthcare Experience, but Want More Info Before Appointments
Most Patients Satisfied With Healthcare Experience, but Want More Info Before Appointments
April 01, 2022  |  Healthcare

The overwhelming majority (85%) of healthcare patients are highly satisfied with their experiences, but those who didn’t know how much their care would cost them...

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Cellulant: ‘Card Is Not King’ in Africa, Where Most Consumers, Merchants Prefer Alternatives
Cellulant: ‘Card Is Not King’ in Africa, Where Most Consumers, Merchants Prefer Alternatives
April 01, 2022  |  Digital Payments

Like many technology businesses that have been in operation for several years, Kenya-based payments firm Cellulant has had to adapt its business model and strategy...

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FTD Blooms as Fresh Data Insights Prompt Refocus on Lifetime Value Over Top-Line Growth
FTD Blooms as Fresh Data Insights Prompt Refocus on Lifetime Value Over Top-Line Growth
March 31, 2022  |  Retail

Over the course of its 100+ year history, you could say floral ordering service FTD has adapted to a bouquet of business, consumer and cultural...

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Price Edges Out Brand Loyalty as Consumers Feel Financial Pinch
Price Edges Out Brand Loyalty as Consumers Feel Financial Pinch
March 30, 2022  |  Retail

Are we loyal to retailers or the brands they sell? It’s a simple question with complex answers. Get the Full Story Complete the form to...

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The Data Point: 62% of Digital-First Patients Used a New Healthcare Provider for Latest Visit
The Data Point: 62% of Digital-First Patients Used a New Healthcare Provider for Latest Visit
March 30, 2022  |  Healthcare

Displeased for decades by opacity and inefficiency, consumers are forcing the healthcare sector to shift digital faster and more fully as patients increasingly identify as...

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Ultrafast Grocer Announces New Personalized App as Competition Heats Up
Ultrafast Grocer Announces New Personalized App as Competition Heats Up
March 28, 2022  |  Mobile Applications

As online grocers compete to win consumers’ spending in a crowded category, those that can offer consumers the most individualized, relevant experience have an opportunity...

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Bank of Thailand Unveils Banking Initiatives to Support Digital Economy
Bank of Thailand Unveils Banking Initiatives to Support Digital Economy
March 25, 2022  |  International

​The Bank of Thailand (BOT) has outlined a fresh set of banking initiatives designed to position the financial sector for a sustainable digital economy, the...

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To Fix Patient Payments, Include Consumers in the Consumerization of Healthcare
To Fix Patient Payments, Include Consumers in the Consumerization of Healthcare
March 23, 2022  |  Healthcare

The business of paying for healthcare hasn’t been taking care of itself as an industry when it comes to joining the connected economy — or...

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Will Consumers’ Response to Inflation Be as Accurate as Their Outlook on COVID?
Will Consumers’ Response to Inflation Be as Accurate as Their Outlook on COVID?
March 19, 2022  |  Economy

Back in March of 2020, it was all about “the new normal,” and then trying to get to “the next normal.”   Get the Full Story Complete...

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