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How an ‘Ears First’ Strategy Turns Conversations Into Client Outcomes

How an ‘Ears First’ Strategy Turns Conversations Into Client Outcomes
How an ‘Ears First’ Strategy Turns Conversations Into Client Outcomes
April 29, 2025  |  Opinion

An “ears first” approach to customer conversations yields insights, Boost Payment Solutions Head of Product and Commercialization Zachary Held writes in a new PYMNTS eBook,...

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Visa Leverages the Listening Economy to Solve Customer Pain Points
Visa Leverages the Listening Economy to Solve Customer Pain Points
April 28, 2025  |  Opinion

Empathy combined with creativity leads to products that help clients unlock their potential, Visa Global Head of Acceptance Solutions Rob Cameron writes in a new...

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Strategic Listening Turns Customer Conversations Into Profitable Growth
Strategic Listening Turns Customer Conversations Into Profitable Growth
April 21, 2025  |  Connected Economy

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Beyond Credit Cards: How ‘Pay Later’ Momentum Is Reshaping the Payments Ecosystem
Beyond Credit Cards: How ‘Pay Later’ Momentum Is Reshaping the Payments Ecosystem
April 08, 2025  |  BNPL

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Credit Unions Embrace ‘Business as Unusual’ Through Collaboration and Innovation
Credit Unions Embrace ‘Business as Unusual’ Through Collaboration and Innovation
February 05, 2025  |  Opinion

Innovation and collaboration lead to new ways to meet credit union needs, Velera Chief Service Officer Dean Young writes in a new PYMNTS eBook, “The Innovation Mindset:...

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US Bank Focuses on ‘Totality of the Customer’
US Bank Focuses on ‘Totality of the Customer’
January 28, 2025  |  Opinion

Understanding customers and providing them with personalized banking solutions is key, U.S. Bank SVP and Chief Product Officer Rob Seidman writes in a new PYMNTS...

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How Wallets Are Changing Cross-Border Payments
How Wallets Are Changing Cross-Border Payments
January 27, 2025  |  Opinion

Digital wallets have altered money movement, especially cross-border payments, TerraPay Co-Founder and Chief Business Officer Ani Sane writes in a new PYMNTS eBook, “The Innovation...

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Why Listening Is Innovation’s Best Technology
Why Listening Is Innovation’s Best Technology
January 24, 2025  |  Opinion

Listening is crucial to innovation, Boost Payment Solutions founder and CEO Dean M. Leavitt writes in a new PYMNTS eBook, “The Innovation Mindset: How to...

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CTO Interview: Mindset Shift Is ‘Vital’ to Future of Financial Services
CTO Interview: Mindset Shift Is ‘Vital’ to Future of Financial Services
January 23, 2025  |  Opinion

Data management makes for a unified ecosystem that fosters collaboration, Stax Chief Technology Officer Mark Sundt writes in a new PYMNTS eBook, “The Innovation Mindset:...

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