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From Chatroom Buddy To Mall Concierge: The Evolution Of Chatbots

From Chatroom Buddy To Mall Concierge: The Evolution Of Chatbots
From Chatroom Buddy To Mall Concierge: The Evolution Of Chatbots
May 15, 2018  |  Retail

In the 1960s, Massachusetts Institute of Technology professor Joseph Weizenbaum came up with a revolutionary idea: a computer-based script that would take in phrases and generate...

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AI Bots Can Help Retailers Serve Customers
AI Bots Can Help Retailers Serve Customers
April 30, 2018  |  eCommerce

Consumers may have only two to three shopping apps on their phones – even though there is a whole universe of eCommerce companies with mobile...

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Tapping The Power Of Text Messaging To Empower Customers
Tapping The Power Of Text Messaging To Empower Customers
February 20, 2018  |  Retail

SMS text messaging is a little over 20 years old. For a human, that’s young. Get the Full Story Complete the form to unlock this...

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Alacriti CEO: Voice And The Rise Of ‘Elegant’ Payments
Alacriti CEO: Voice And The Rise Of ‘Elegant’ Payments
February 19, 2018  |  Artificial Intelligence

“Elegant” as a descriptor doesn’t make many appearances in the world of financial services or payments, which tend to favor other terms. “Disruptive” is a common attribute, as is “innovative.” “Cutting-edge,”...

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QSR Automations Targets Restaurant Delivery, Take-Out Markets With Updates
QSR Automations Targets Restaurant Delivery, Take-Out Markets With Updates
January 23, 2018  |  Point of Sale

Food order-ahead mobile apps are exceedingly good at calculating the best route for drivers, but they don’t always keep consumers informed about the status of...

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QR Codes Sizzle, Smart Parts Fizzle And Facebook Bows Out Of AI Assistants
QR Codes Sizzle, Smart Parts Fizzle And Facebook Bows Out Of AI Assistants
January 12, 2018  |  Exclusive Series

Facebook’s M Fizzles Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

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Facebook’s M Assistant Says Goodbye
Facebook’s M Assistant Says Goodbye
January 09, 2018  |  Facebook / Meta

Facebook’s text virtual assistant, Facebook M – which relied on humans to train the artificial intelligence system – will lose the human help component of...

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Nordea Lets Customers Pay Bills Via Messenger
Nordea Lets Customers Pay Bills Via Messenger
December 01, 2017  |  Payment Methods

Nordea, the Nordic financial services company, announced Thursday (Nov. 30) the first Nordic bank service via Facebook Messenger. Get the Full Story Complete the form...

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