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What Happens When Marketplaces Use Humans To Deliver Customer Service

What Happens When Marketplaces Use Humans To Deliver Customer Service
What Happens When Marketplaces Use Humans To Deliver Customer Service
June 17, 2019  |  Markets

You know the old adage: a customer who has a bad experience with customer service does not need to be motivated to communicate with others...

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Citi: Scaling Open Banking Starts With Incentives And API Aggregation
Citi: Scaling Open Banking Starts With Incentives And API Aggregation
June 17, 2019  |  Banking

Open banking is nothing if not a lot of moving parts and complications. But could merchant incentives help fuel this ongoing effort at digital payments...

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The Role Of Digital Identity In Growing The Healthcare Services Gig Economy
The Role Of Digital Identity In Growing The Healthcare Services Gig Economy
June 17, 2019  |  Healthcare

The United States is currently weathering a healthcare worker shortage that is estimated to get quite a bit worse before it gets better.  According to...

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Visa’s McSherry On Responsible AI
Visa’s McSherry On Responsible AI
June 14, 2019  |  Artificial Intelligence

An AI-driven model offers users great power when it comes to handling data, making sense of seemingly far-flung information.  But there also is great responsibility...

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Lost Pet Posters Get A Digital Upgrade
Lost Pet Posters Get A Digital Upgrade
June 14, 2019  |  Innovation

The traditional method of finding a lost pet worked well enough. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

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Fraudsters Find New Bank Stomping Grounds
Fraudsters Find New Bank Stomping Grounds
June 14, 2019  |  Cybersecurity

The good news in the world of fighting fraud and cybercrime is that, by the numbers, the battle against the thieves has been shown to...

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Whitepages Pro Spins Out, Becomes Ekata
Whitepages Pro Spins Out, Becomes Ekata
June 13, 2019  |  B2B Payments

Whitepages Pro is playing the long game when it comes to payments, with a series of structural changes separating consumer and B2B operations, and a...

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Mapping The Maps For Self-Driving Cars (And Drones)
Mapping The Maps For Self-Driving Cars (And Drones)
June 13, 2019  |  Innovation

If one doesn’t know where they’re going, sang one Beatle, any road will get them there — but not easily or efficiently. In an age...

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