Featured News

PYMNTS.com original reporting, in-depth interviews, deep dives, and data analysis.

GenAI Powers 97% of CMOs’ Customer Service Strategies

GenAI Powers 97% of CMOs’ Customer Service Strategies
GenAI Powers 97% of CMOs’ Customer Service Strategies
December 02, 2024  |  Artificial Intelligence

It’s no surprise that GenAI is rapidly reshaping the landscape of customer service in the banking and payments industry. By automating repetitive tasks, improving personalization...

READ MORE >
CE 100 Index Ends Holiday-Shortened Trading Week 1.4% Higher
CE 100 Index Ends Holiday-Shortened Trading Week 1.4% Higher
December 02, 2024  |  Connected Economy

The holiday-shortened trading week produced a modest gain for the CE 100 Index, which was 1.3% higher. Get the Full Story Complete the form to...

READ MORE >
Walmart and Amazon Turn to NFL to Score Holiday Shoppers
Walmart and Amazon Turn to NFL to Score Holiday Shoppers
November 29, 2024  |  Retail

This Thanksgiving, football fans won’t just be watching the game — they’ll be shopping it. Get the Full Story Complete the form to unlock this...

READ MORE >
November Is No Turkey as FinTech IPO Roars Ahead 25% for the Month
November Is No Turkey as FinTech IPO Roars Ahead 25% for the Month
November 29, 2024  |  Fintech Investments

The end of November is here — due to the holiday-shortened trading week — and for the FinTech IPO Index, the month was stellar. Get...

READ MORE >
CEO Interview: Skincare Brand Takes Loyalty — and Data — Personally
CEO Interview: Skincare Brand Takes Loyalty — and Data — Personally
November 29, 2024  |  Loyalty & Rewards

For brands like 100% Pure, a high-end beauty company founded on the principle of natural, non-toxic products, the digital landscape is a challenge and opportunity....

READ MORE >
What Are Consumers Buying With Crypto This Black Friday?
What Are Consumers Buying With Crypto This Black Friday?
November 29, 2024  |  Cryptocurrency

Video killed the radio star, but could cryptocurrency payments kill credit and debit cards? Get the Full Story Complete the form to unlock this article...

READ MORE >
77% of COOs Using GenAI Report Positive ROI, With Customized Tools Leading the Way
77% of COOs Using GenAI Report Positive ROI, With Customized Tools Leading the Way
November 29, 2024  |  Artificial Intelligence

Chief operating officers (COOs) at large firms with more than $1 billion in revenue are turning to generative artificial intelligence (GenAI) for complex tasks like...

READ MORE >
Expedia Tops Travel App Provider Ranking Ahead of Busy Season
Expedia Tops Travel App Provider Ranking Ahead of Busy Season
November 27, 2024  |  Travel Payments

It’s fitting to look at PYMNTS’ Provider Ranking of Travel Apps, considering this week is one of the busiest travel periods of the year. Get...

READ MORE >