loyalty

Loyalty programs are structured marketing strategies designed by merchants to encourage customers to continue to shop at or use the services of businesses associated with each program.

Report: Hassle-Free Cancellation, Refund Options Put Pandemic-Weary Travelers at Ease
Report: Hassle-Free Cancellation, Refund Options Put Pandemic-Weary Travelers at Ease
December 10, 2021  |  Consumer Payments

Set aside for a moment the recent news that the Omicron variant is the latest coronavirus threat, and signs are emerging that the long night...

READ MORE >
The Amazon Prime Effect Spreads as More Retailers Convert Free Loyalty to Paid Memberships
The Amazon Prime Effect Spreads as More Retailers Convert Free Loyalty to Paid Memberships
December 09, 2021  |  Loyalty & Rewards

In recent years, there’s been a collective realization that loyalty programs are generally not engaging or valued enough by consumers to even know they belong...

READ MORE >
Credit Unions That Lag on Digital Strategy Lose out on Customer Loyalty
Credit Unions That Lag on Digital Strategy Lose out on Customer Loyalty
December 07, 2021  |  Credit Unions

For financial institutions of all types — but especially credit unions — the great digital shift has taken on special urgency over the past 18...

READ MORE >
Taco Bell Speaks Out About Aggregators and Retaining Control of Customer Relationships
Taco Bell Speaks Out About Aggregators and Retaining Control of Customer Relationships
December 01, 2021  |  Restaurant innovation

Third-party delivery aggregators are emerging as one of the business success stories of the pandemic, and major players have continued to maintain gains. Their expedited...

READ MORE >
US Consumers Forgo Medical Treatments Over Lack of Healthcare Payments Options
US Consumers Forgo Medical Treatments Over Lack of Healthcare Payments Options
December 01, 2021  |  Healthcare

When it comes to healthcare financing, American consumers want choice. From payment plans to alternative financing programs, our research shows patient loyalty is driven by...

READ MORE >
Subscription Merchants Challenged to Create ‘Ideal Experience’ to Reduce Customer Churn
Subscription Merchants Challenged to Create ‘Ideal Experience’ to Reduce Customer Churn
November 29, 2021  |  Subscription Commerce

Subscription commerce’s turbo-charged growth, unsurprisingly, has been fueled by the pandemic. Trace Galloway, chief strategy officer at Vindicia, a software-as-a-service (SaaS) subscription-billing and revenue recovery...

READ MORE >
63% of Grocery Store Shoppers Say Loyalty Programs Influence Where They Shop
63% of Grocery Store Shoppers Say Loyalty Programs Influence Where They Shop
November 04, 2021  |  Loyalty & Rewards

Amidst all the changes that have taken place over the last 18 months during the digital shift, one institution stands out from the rest: the...

READ MORE >
Today in Retail: Allbirds Makes Public Debut; Nike Links Loyalty Program With Dick’s Sporting Goods
Today in Retail: Allbirds Makes Public Debut; Nike Links Loyalty Program With Dick’s Sporting Goods
November 03, 2021  |  Retail

In today’s top retail news, Allbirds CEO Joey Zwillinger says he sees a path to profitability for his newly public company, while Dick’s Sporting Goods...

READ MORE >
Dick’s Sporting Goods, Nike Connect Loyalty Programs
Dick’s Sporting Goods, Nike Connect Loyalty Programs
November 03, 2021  |  Retail

Dick’s Sporting Goods and apparel brand Nike are teaming up on what they’re calling a “connected partnership” to improve the shopping experience by giving customers...

READ MORE >