Mobile ordering

Starbucks’ New CEO Faces ‘Achilles Heel’ of Mobile Ordering
Starbucks’ New CEO Faces ‘Achilles Heel’ of Mobile Ordering
August 18, 2024  |  ResTech

Is Starbucks’ mobile app the company’s greatest weakness? Former CEO Howard Schultz has said as much, per a recent podcast appearance. And it’s something new...

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Starbucks’ Mobile Outage Compounds Financial Woes as Q3 Sales Decline
Starbucks’ Mobile Outage Compounds Financial Woes as Q3 Sales Decline
July 30, 2024  |  Earnings

Some Starbucks customers faced a disruption on Tuesday (July 30) as the company’s mobile ordering system failed for the second time this month. The outage,...

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Wendy’s Sees $1.8 Billion Full-Year Digital Opportunity Amid Loyalty Growth
Wendy’s Sees $1.8 Billion Full-Year Digital Opportunity Amid Loyalty Growth
November 02, 2023  |  Earnings

Wendy’s is tapping loyalty offers and late-night delivery hours to drive digital engagement and in turn to boost sales overall. The quick-service restaurant (QSR) giant,...

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Panera Adds One-Swipe Ordering as Restaurants Race to Provide Frictionless Experiences
Panera Adds One-Swipe Ordering as Restaurants Race to Provide Frictionless Experiences
September 21, 2023  |  ResTech

As consumers increasingly demand quicker and more convenient digital ordering and payment, Panera Bread has added a feature that allows them to make restaurant purchases...

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Subway Relaunches Loyalty Program as QSRs Drive Digital Orders
Subway Relaunches Loyalty Program as QSRs Drive Digital Orders
September 08, 2023  |  Restaurant Roundup

This week in restaurant news, Subway rethinks its rewards strategy, Chick-fil-A expands its mobile order drive-thru lanes and Whataburger opens its first digital-only location. As...

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IHOP Taps AI as Restaurants Race to Personalize Recommendations
IHOP Taps AI as Restaurants Race to Personalize Recommendations
August 24, 2023  |  Restaurant innovation

IHOP will become the first restaurant to leverage Google Cloud’s Recommendations AI for digital ordering, as across the industry, eateries compete to offer the most...

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QSRs Update Physical Restaurants to Drive Digital Sales
QSRs Update Physical Restaurants to Drive Digital Sales
August 18, 2023  |  Restaurant Roundup

This week in restaurants, Wendy’s and Taco Bell develop new restaurant designs with an eye toward digital growth, and Checkers and Rally’s expand tests of...

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OTG Trades iPads for Mobile Ordering at Airport Eateries
OTG Trades iPads for Mobile Ordering at Airport Eateries
August 14, 2023  |  ResTech

Airport hospitality firm OTG Management is changing the way its customers order their meals. The company has begun phasing out the iPads used for orders...

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Fast Food Brands See Drastic Drop in Dine-In Orders
Fast Food Brands See Drastic Drop in Dine-In Orders
August 07, 2023  |  Restaurant innovation

The typical McDonald’s dining area is a lonely place these days. The fast food giant hasn’t seen sales drop, but as The Wall Street Journal reported Monday (Aug. 7),...

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