Favorite restaurants are nothing new, but they’ve turned the COVID corner like so many other things. Favorite restaurant status in 2021 is expressed digitally. But,...
The pandemic may have shuttered many brick-and-mortar venues, but countless restaurants have adapted their business models to capitalize on what has rapidly become the most...
Starbucks has a winning recipe when it comes to taking care of its customers. The Seattle-based coffee giant’s loyalty program has 19 million active members...
Quick-service restaurants (QSRs) are overlooking a key piece of the data-gathering process that could enrich customer loyalty: onboarding. In this month’s Order-To-Eat Tracker, Jonathan Muhtar,...
Loyalty programs have been a mainstay in quick-service restaurants’ (QSRs) tool kits. Research suggests that given the enormous competition in the industry, however, free food...
Loyalty programs are morphing as digital commerce becomes dominant, and consumers figure out who will give them the most bang per buck spent. Food is...
Customer experience management platform provider Paytronix released its holiday gift card report on Tuesday (Jan. 12) and found a mixed bag for restaurant sales of...
The restaurant industry was quick to adopt the digital tools needed to stay in business as consumers moved away from in-restaurant dining to dining at...
We’re all pretty clear on what happened this year in mobile order-ahead (MOA) dining and its twin, the “order to eat” (OTE) phenomenon. Only, it’s...