personalization

Patagonia’s Merchandise Pivot Sparks Search for Sustainable Swag Solutions

Patagonia’s Merchandise Pivot Sparks Search for Sustainable Swag Solutions
Patagonia’s Merchandise Pivot Sparks Search for Sustainable Swag Solutions
August 31, 2023  |  eCommerce

When Patagonia exited the business of creating company swag, it was almost as if it was the end of an era of the unofficial uniform for finance...

READ MORE >
IHOP Taps AI as Restaurants Race to Personalize Recommendations
IHOP Taps AI as Restaurants Race to Personalize Recommendations
August 24, 2023  |  Restaurant innovation

IHOP will become the first restaurant to leverage Google Cloud’s Recommendations AI for digital ordering, as across the industry, eateries compete to offer the most...

READ MORE >
Texting Connections: Companies Drive Conversations Into Conversions, Vibes Says 
Texting Connections: Companies Drive Conversations Into Conversions, Vibes Says 
August 17, 2023  |  Retail

In today’s economy, retailers are on a perpetual quest to connect with their consumers in more meaningful ways. In this pursuit, the focus has shifted...

READ MORE >
A Tale of 2 Brands: Macy’s Ramps Up Private Labels as Amazon Backs Away 
A Tale of 2 Brands: Macy’s Ramps Up Private Labels as Amazon Backs Away 
August 14, 2023  |  Retail

While Macy’s is making its plans public to enhance its private business, Amazon is reducing its focus on private-label operations.   Get the Full Story Complete...

READ MORE >
American Eagle’s Aerie Looks to Localization to Drive Conversions
American Eagle’s Aerie Looks to Localization to Drive Conversions
August 11, 2023  |  Retail

Personalization has become the norm, and retailers without this feature are considered obsolete and disconnected.  Get the Full Story Complete the form to unlock this...

READ MORE >
Cost Isn’t the Real Reason Consumers Bail on Retail Subscriptions
Cost Isn’t the Real Reason Consumers Bail on Retail Subscriptions
August 03, 2023  |  Subscription Commerce

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

READ MORE >
Starbucks Taps Digital Menus to Personalize the In-Restaurant Experience
Starbucks Taps Digital Menus to Personalize the In-Restaurant Experience
August 01, 2023  |  Earnings

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

READ MORE >
Loop CEO Says Returns Experience Now Drives Brand Loyalty
Loop CEO Says Returns Experience Now Drives Brand Loyalty
August 01, 2023  |  eCommerce

It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without...

READ MORE >
What Card-Linked Offers Have Been Missing
What Card-Linked Offers Have Been Missing
July 28, 2023  |  Data

Eric Dean, head of platform partnerships at Banyan, told PYMNTS that flexibility must govern marketing programs as merchants and financial institutions (FIs) seek to streamline...

READ MORE >