Overnight changes in consumer habits are usually rare, with inertia and habit difficult to overcome under normal circumstances. But circumstances have been far from normal this year, making consumers receptive to change in ways never seen before, according to Chris Abele, vice president of digital commerce...
PYMNTS research finds that roughly 40 percent of all U.S. consumers who shifted to digital commerce during the spring — approximately 99 million people — don’t plan to resume regular in-store shopping after the COVID-19 incident is declared over. For them, stores are “over.” Get...
There are many ways to mark the massive shift to digital that’s happened in the past six months, from baby boomers who’ve moved online after favoring real-world shopping to merchants who’ve made a hard shift toward digital and omnichannel. But the challenge for retailers now is...
Bringing a brand directly to consumers over digital channels was an option to consider in the pre-pandemic world — but the question for brands today in our radically digitized world is not if, but when, according to sticky.io Chief Operating Officer Ro Bhatia. Get the...
It has now been six months since the coronavirus outbreak was declared a pandemic on March 11, and consumers are more likely than ever to shop and pay online, not only for retail goods, but for groceries and food orders from restaurants. Get the Full...
Consumer habits have shifted markedly to digital channels in the pandemic’s wake. Ordering online to grab food, groceries or clothes was a necessity at first, since restaurants and stores were closed for in-person sales. But as Kount‘s Gary Sevounts noted in a recent conversation with PYMNTS, that...
Recommerce marketplace OfferUp has integrated with similar app letgo and will combine its app with the letgo app for a new marketplace promising an increased amount of deals and more access to buyers and sellers, according to a press release emailed to PYMNTS. Get the Full...
Amazon.com Inc. is facing mounting criticism over its support for a consumer protection measure in California that would hold online marketplaces liable for damages caused by defective products. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...
Amazon is facing criticism from Etsy CEO Josh Silverman over its support of a new California law. Silverman claimed that Amazon is “taking bold steps to wipe out its competitors” by backing the legislation, according to a Medium post. Get the Full Story Complete the...
