PYMNTS Intelligence

How Companies Can Manage Consumers’ Privacy Concerns in the Age of Digital Identity Solutions
How Companies Can Manage Consumers’ Privacy Concerns in the Age of Digital Identity Solutions
January 10, 2022  |  Authentication

Consumers have become dependent on digital interactions, and they are focusing more on privacy as a result. They want to feel secure and avoid processes that take too long...

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How Credit Unions Can Work to Identify and Eliminate Fraud Risks
How Credit Unions Can Work to Identify and Eliminate Fraud Risks
December 30, 2021  |  Credit Unions

Credit unions (CUs) have been known historically for their member-first mentality and intimate face-to-face banking model. This business structure has worked in their favor, but...

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BNPL Expected to Play an Expanding Role in 2021 Holiday Spending
BNPL Expected to Play an Expanding Role in 2021 Holiday Spending
December 30, 2021  |  BNPL

Seventy-one percent of U.S. consumers planned to spend at least as much on holiday gifts this year as they did in 2020, if not more, and...

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Measuring and Improving Customer Satisfaction Through Behavioral Analytics
Measuring and Improving Customer Satisfaction Through Behavioral Analytics
December 29, 2021  |  Authentication

Customer retention is crucial for businesses of all types, even for those that are rapidly expanding and gaining new customers daily. There is a remarkably simple calculus behind this need:...

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How Consumers Are Driving Demand for Real-Time Payments
How Consumers Are Driving Demand for Real-Time Payments
December 20, 2021  |  Faster Payments

Consumers’ payment needs have undergone a sea change over the past two years, and access to real-time payments is becoming a requirement that many never...

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