PYMNTS Study

Small Merchants Don’t Think Digital Is Important Because Consumers Shop In Store. They’re Wrong.
Small Merchants Don’t Think Digital Is Important Because Consumers Shop In Store. They’re Wrong.
April 05, 2023  |  Retail

Today’s ever-more digital world has rapidly evolved consumer expectations around the shopper journey. Get the Full Story Complete the form to unlock this article and...

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Brand Loyalty Falters as High Inflation Continues, Study Finds
Brand Loyalty Falters as High Inflation Continues, Study Finds
April 05, 2023  |  Consumer Insights

High inflation has made consumers cut back on everything but the necessities, and an unexpected characteristic has hit the chopping block: loyalty. PYMNTS’ data finds...

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Grocers’ Most Loyal Shoppers Are Optimistic About Inflation
Grocers’ Most Loyal Shoppers Are Optimistic About Inflation
April 04, 2023  |  Consumer Insights

Amid inflation, grocers’ best customers see a light at the end of the tunnel. Get the Full Story Complete the form to unlock this article...

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Nearly Half of US Consumers Use Digital for Travel, Healthcare and Smart Home Tech Activities
Nearly Half of US Consumers Use Digital for Travel, Healthcare and Smart Home Tech Activities
April 04, 2023  |  Connected Economy

The connected economy expands with each new activity consumers perform via digital means, and those are increasing, as the average consumer now engages in 28...

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Instant Disbursements Adoption Struggles Due to Data Security Fears and Fees
Instant Disbursements Adoption Struggles Due to Data Security Fears and Fees
April 03, 2023  |  Real-Time Payments

Consumer demand for instant disbursements is at a crossroads. More people like the idea of getting that refund or insurance claim deposited directly onto cards...

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80% of Larger FinTechs’ Customers Have ‘No Problems’ When Sending Money
80% of Larger FinTechs’ Customers Have ‘No Problems’ When Sending Money
April 03, 2023  |  Digital Banking

For FinTechs, the key to keeping customers lies with speed and ease, especially for money mobility. Get the Full Story Complete the form to unlock...

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Consumers Want Instant Payments – For Free
Consumers Want Instant Payments – For Free
April 03, 2023  |  Disbursements

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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Grocers Woo Higher-Income Consumers With Premium Prepared Foods
Grocers Woo Higher-Income Consumers With Premium Prepared Foods
March 31, 2023  |  Consumer Insights

With big earners seeking prepared meals at the supermarket, grocers are seizing on the opportunity. Get the Full Story Complete the form to unlock this...

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45% of Consumers Trust Primary Banks to Keep Payments Credentials Secure
45% of Consumers Trust Primary Banks to Keep Payments Credentials Secure
March 31, 2023  |  Security & Fraud

Storing payment credentials is a practice increasing by leaps and bounds from streaming services to food delivery, with PYMNTS research finding that 60% of consumers...

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