PYMNTS Study

Digital Wallet Use Surges Online but Lags for In-Store Purchases
Digital Wallet Use Surges Online but Lags for In-Store Purchases
February 13, 2023  |  Retail

The return to physical retail was perhaps the bigger story of 2022, but the rising number of consumers shopping online and paying with digital wallets...

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Digital Wallets Used More by High Earners, BNPL More by Middle Class
Digital Wallets Used More by High Earners, BNPL More by Middle Class
February 13, 2023  |  Consumer Finance

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Over 40% of Millennials and Gen Zs Prefer eGrocery’s Convenience
Over 40% of Millennials and Gen Zs Prefer eGrocery’s Convenience
February 10, 2023  |  Consumer Insights

Grocery shoppers are shifting to eCommerce channels, but their reasons vary by generation, PYMNTS research reveals. Get the Full Story Complete the form to unlock...

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Saving Failed Payments Key to Securing Subscriber Lifetime Value
Saving Failed Payments Key to Securing Subscriber Lifetime Value
February 10, 2023  |  Subscriptions

New research has revealed a staggering gap in the number of subscription companies that track customer lifetime value, which ironically is one of the key...

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Supermarkets Lose Personal Care Customers to eCommerce Competition
Supermarkets Lose Personal Care Customers to eCommerce Competition
February 09, 2023  |  Retail

As consumers seek convenience, supermarkets lose personal care product sales to eCommerce, PYMNTS research shows. Get the Full Story Complete the form to unlock this...

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Inflation’s Driven 18M Consumers to Give Up on Buying a New Home
Inflation’s Driven 18M Consumers to Give Up on Buying a New Home
February 09, 2023  |  Real Estate

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$277B in Insurance Payouts Sent Via Instant Payments in 2022
$277B in Insurance Payouts Sent Via Instant Payments in 2022
February 09, 2023  |  Disbursements

Nineteen percent of consumers received at least one insurance disbursement in 2022, and more of these roughly 49 million consumers are looking at instant payouts...

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Older Grocery Shoppers Much More Deal-Motivated Than Younger Counterparts
Older Grocery Shoppers Much More Deal-Motivated Than Younger Counterparts
February 08, 2023  |  Consumer Insights

As grocery shoppers rethink their spending, PYMNTS data shows older shoppers seek deals the most. Get the Full Story Complete the form to unlock this...

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CFOs Seek New Levels of Efficacy in 2023 Systems Investments
CFOs Seek New Levels of Efficacy in 2023 Systems Investments
February 08, 2023  |  Digital Payments

With all the digital transformation that took place across various systems during the first two years of the pandemic, more firms are now filling in...

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