PYMNTS Study

What is Digital Transformation?
What is Digital Transformation?
December 22, 2022  |  Connected Economy

Digital transformation is using digital technologies to fundamentally change how an organization operates and delivers value to its customers. It involves integrating digital technology into...

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Financial Institutions’ Loyalty Play: Hyper-Personalized Spending Guidance
Financial Institutions’ Loyalty Play: Hyper-Personalized Spending Guidance
December 22, 2022  |  Banking

A key for financial institutions (FIs) prioritizing loyalty and seeking to tailor their clients’ customer experience could be right in front of them: receipt data....

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98M Consumers Plan to Finance Holiday Gifts This Year
98M Consumers Plan to Finance Holiday Gifts This Year
December 22, 2022  |  Retail

Gift giving is on everyone’s mind, and financing what they’ll spend on holiday gifts is, too. Get the Full Story Complete the form to unlock...

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Consumers, Executives Align on Bill Payment Pain Points
Consumers, Executives Align on Bill Payment Pain Points
December 22, 2022  |  Consumer Payments

Frustration with friction-laden bill payment processes has hit a new high for customers and executives. Get the Full Story Complete the form to unlock this...

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Inventory Data a Weak Link in Omnichannel Retail, BOPIS Efforts
Inventory Data a Weak Link in Omnichannel Retail, BOPIS Efforts
December 22, 2022  |  eCommerce

Despite all the growth of omnichannel retail, the inventory data needed to satisfy BOPIS demand is still behind. Get the Full Story Complete the form...

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America’s Digital Transformation Is Slow, Steady and Driven by Routine
America’s Digital Transformation Is Slow, Steady and Driven by Routine
December 22, 2022  |  Connected Economy

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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Amazon and Walmart Market Share Battle Crossed New Lines In 2022
Amazon and Walmart Market Share Battle Crossed New Lines In 2022
December 21, 2022  |  Retail

The epic battle for wallet share between Amazon and Walmart entered uncharted waters in 2022. Get the Full Story Complete the form to unlock this...

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Consumer Satisfaction With Food Pricing at QSRs Falls Again
Consumer Satisfaction With Food Pricing at QSRs Falls Again
December 21, 2022  |  Consumer Insights

Inflation-weary consumers are growing increasingly disappointed with quick-service restaurants’ (QSRs) food pricing. Get the Full Story Complete the form to unlock this article and enjoy...

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Ahold Says Grocery Shoppers Will Flock to eCommerce in 2023
Ahold Says Grocery Shoppers Will Flock to eCommerce in 2023
December 21, 2022  |  eCommerce

As grocery shoppers seek more convenience, Ahold Delhaize sees eCommerce demand rising despite economic headwinds. Get the Full Story Complete the form to unlock this...

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