PYMNTS Study

75% of Zillennials Shop Both Online and In-Store
75% of Zillennials Shop Both Online and In-Store
February 13, 2025  |  Retail

Zillennials, consumers born between 1991 and 1999, are leading the charge in the digital shopping era. While they are digital natives well-versed in online shopping,...

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Get, Keep and Grow Customers: Credit Unions Double Down on Digital
Get, Keep and Grow Customers: Credit Unions Double Down on Digital
February 13, 2025  |  Credit Unions

Credit unions have long jockeyed to gain consumer loyalty and top-of-mind status against mega-banks, and more recently, digital-only banks. Get the Full Story Complete the...

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US Merchants Need to Adapt Quickly to a Mobile-First Future — Here’s Why
US Merchants Need to Adapt Quickly to a Mobile-First Future — Here’s Why
February 10, 2025  |  Shopping

Consumers in the U.S. are increasingly mobile-first shoppers. Reaching for their phones has become a normal part of their shopping experience. This goes beyond just...

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New Global Report Shows Mobile-First Shoppers Trading Bricks for Clicks
New Global Report Shows Mobile-First Shoppers Trading Bricks for Clicks
February 10, 2025  |  Shopping

The mobile phone has become the “anywhere storefront.” Shoppers reach for these pocket-sized portals to window-shop and make purchases anytime, anywhere — at home, commuting,...

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Banks Offering Instant Payments Say Bills Are Top Consumer Use
Banks Offering Instant Payments Say Bills Are Top Consumer Use
February 07, 2025  |  Real-Time Payments

For banks still on the fence about real-time payments, here’s a reality check: Not offering instant payments doesn’t just mean losing potential new customers —...

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Banks Are The Missing Link in Cross-Border Digital Wallet Adoption, Study Finds
Banks Are The Missing Link in Cross-Border Digital Wallet Adoption, Study Finds
January 31, 2025  |  Cross-border Payments

The world of cross-border transactions is rapidly changing and growing. Digital wallets are emerging as consumers’ preferred method, outpacing traditional bank transfers and money services....

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New Data: How Credit Unions Can Own the Back Half of the Decade
New Data: How Credit Unions Can Own the Back Half of the Decade
January 30, 2025  |  Credit Unions

Credit unions (CUs) face a critical question: How can they remain top of mind for current members while attracting new ones, especially when younger consumers...

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Small Banks Report Business Model Uncertainty as Barrier to Real-Time Payments Adoption
Small Banks Report Business Model Uncertainty as Barrier to Real-Time Payments Adoption
January 29, 2025  |  Real-Time Payments

Instant payments have the potential to transform financial transactions, but gaps remain in adoption across financial institutions (FIs). Nearly all large FIs are connected to...

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77% of CFOs Say AR Automation Improves Invoice Tracking
77% of CFOs Say AR Automation Improves Invoice Tracking
January 27, 2025  |  Accounts Receivable

Many companies struggle with a lack of transparency in their accounts receivable (AR) processes, making it difficult to identify payment issues and forecast cash flow....

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