PYMNTS Study

Black Friday Retail Results Show Buy Now Pay Later Gaining Ground

Black Friday Retail Results Show Buy Now Pay Later Gaining Ground
Black Friday Retail Results Show Buy Now Pay Later Gaining Ground
December 01, 2021  |  Retail

Black Friday is in the rearview mirror, the gifts are on their way, if they haven’t been delivered to doorsteps already. Get the Full Story...

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27% of Subscribers Have Experienced a Declined Payment Within the Past Year 
27% of Subscribers Have Experienced a Declined Payment Within the Past Year 
November 30, 2021  |  Subscription Commerce

Consumers have a growing appetite for subscription services, but they can quickly sour on the experience when their automated payments are declined. Unfortunately, hiccups in...

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Price Critical in Customers’ Decision to Return to Abandoned Cart
Price Critical in Customers’ Decision to Return to Abandoned Cart
November 30, 2021  |  eCommerce

Most consumers, or 86% of online shoppers, have abandoned a shopping cart at least once before completing a purchase, whether because they got distracted, wanted...

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The Top 5 Things We Learned About the US Shopper From Black Friday
The Top 5 Things We Learned About the US Shopper From Black Friday
November 30, 2021  |  Retail

With the busiest shopping day of the year having come and gone and its online equivalent now in the history books too, PYMNTS’ Black Friday...

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44% of UK Grocery Shoppers Spend More at Stores With Loyalty Programs
44% of UK Grocery Shoppers Spend More at Stores With Loyalty Programs
November 30, 2021  |  Loyalty & Rewards

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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Gen Z’s More Interested in Extended Warranties Than Product Protection Plans
Gen Z’s More Interested in Extended Warranties Than Product Protection Plans
November 29, 2021  |  Retail

Merchants who want to sell plans that cover product failure and, in some cases, accidental damage should know that marketing language matters. Consumer interest in...

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Inventory Stockouts Cost Retailers Up To $4.6B On Black Friday
Inventory Stockouts Cost Retailers Up To $4.6B On Black Friday
November 29, 2021  |  eCommerce

Black Friday kicked the 2021 holiday season off with a bang. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

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61% of Consumers Would Be OK With Login Methods Other Than Passwords
61% of Consumers Would Be OK With Login Methods Other Than Passwords
November 26, 2021  |  Authentication

Today’s consumers have several forms of digital banking and financial accounts — from banks with traditional branches, online-only banks, FinTechs, insurance companies and brokerages. Get...

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