PYMNTS Study

Digital, Physical Commerce Merging Into New Shopper Experiences
Digital, Physical Commerce Merging Into New Shopper Experiences
November 12, 2020  |  Retail

For all of the data and analytics capabilities out there, it’s surprising the level of disconnects that persist between what consumers want from the payments...

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Report: Strategic Payment Investments Give FIs, FinTechs Innovative Payment Options
Report: Strategic Payment Investments Give FIs, FinTechs Innovative Payment Options
November 12, 2020  |  Payments Innovation

There is no denying that the COVID-19 pandemic has rapidly accelerated the global shift toward digital commerce. Safety-minded consumers the world over can now be...

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New Data: Real-Time Payments Become A Make-Or-Break Reality For Financial Institutions
New Data: Real-Time Payments Become A Make-Or-Break Reality For Financial Institutions
November 11, 2020  |  Faster Payments

  Consumers today have no shortage of payment options. From traditional physical methods like cash and checks to emerging digital ones such as mobile wallets...

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NEW DATA: 10 Key Features For Boosting Cross-Border Conversion Rates
NEW DATA: 10 Key Features For Boosting Cross-Border Conversion Rates
November 10, 2020  |  Cross-border Payments

The world is in the midst of a massive shift from brick-and-mortar retail to digital commerce. Consumers across the globe are primarily going online to...

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New Data: More Than Forty Percent of U.S. Consumers Shop Through Digital Channels … And Stay There
New Data: More Than Forty Percent of U.S. Consumers Shop Through Digital Channels … And...
November 09, 2020  |  Merchant Innovation

Not all that long ago, consumers would head to local business districts or malls without necessarily having set plans about what they might buy or...

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NEW DATA: Five Payments Innovations For Winning The Digital-First Shopper
NEW DATA: Five Payments Innovations For Winning The Digital-First Shopper
November 04, 2020  |  Retail

The United States is in the midst of a massive shift away from traditional brick-and-mortar to digital commerce. Eighty million U.S. adult consumers have switched...

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NEW DATA: The Impact Of Transaction Declines And Disputes On The Consumer-Merchant Relationship
NEW DATA: The Impact Of Transaction Declines And Disputes On The Consumer-Merchant Relationship
October 20, 2020  |  Credit Cards

Consumers love how easy it is to use credit cards to make purchases, but hate how hard it can be to dispute a transaction. In...

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Apple Pay At Six: How Consumers Are Using It At The Physical Point Of Sale
Apple Pay At Six: How Consumers Are Using It At The Physical Point Of Sale
October 20, 2020  |  Mobile Wallets

The launch of the Apple Pay mobile wallet has long been seen as Apple’s attempt at replacing consumers’ use of plastic cards for in-store purchases...

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