PYMNTS Study

New Study: Super-Popular Mobile Banking Apps Failing In Key Areas Of CX
New Study: Super-Popular Mobile Banking Apps Failing In Key Areas Of CX
February 03, 2021  |  Mobile Applications

Here’s the good and bad news about banking apps, simultaneously: mobile banking app usage has skyrocketed 200 percent since the start of the pandemic —...

READ MORE >
Nonprofits, Charities Move Online To Offset Nonexistent Live Galas, Improve Experience
Nonprofits, Charities Move Online To Offset Nonexistent Live Galas, Improve Experience
February 02, 2021  |  Digital Payments

Americans are pretty generous, and that can be proven. The COVID-triggered financial calamity sank charitable giving early on. Then, as PYMNTS reported in Q3 2020,...

READ MORE >
New Study: Credit Cards Lose None Of Their Luster Despite Debit’s Drive
New Study: Credit Cards Lose None Of Their Luster Despite Debit’s Drive
February 02, 2021  |  Credit Cards

For all the harm caused by the COVID crisis, one clear winner to emerge from the mess is debit. Consumers have turned to debit in...

READ MORE >
Biggest Restaurant Spenders Are Disenfranchised Foodies And Chain Loyalists
Biggest Restaurant Spenders Are Disenfranchised Foodies And Chain Loyalists
February 01, 2021  |  Restaurant innovation

Anyone hungry? Awesome. In COVID-era ordering terms that’ll be 88 trillion tacos, 222.3 gazillion pizzas, and 900 oil tankers full of Diet-Coke, Sprite, Kombucha — the...

READ MORE >
New Healthcare Study: Emergency Intervention Needed For Patient Payments, Experiences
New Healthcare Study: Emergency Intervention Needed For Patient Payments, Experiences
February 01, 2021  |  Healthcare

Historians will remember 2020 as the year when a global health crisis cratered hospital and medical practice financials when they would otherwise have been strong....

READ MORE >
Credit Unions Prioritizing Digital Upgrades From Mobile To Identity
Credit Unions Prioritizing Digital Upgrades From Mobile To Identity
January 29, 2021  |  Credit Unions

There’s no escaping digital this and transformation that. Definitely not for credit unions (CUs), which traded in a behind-the-times image to one of digital-first diligence...

READ MORE >
Instant Payments Show Strength As An Engagement Builder
Instant Payments Show Strength As An Engagement Builder
January 29, 2021  |  Disbursements

Throughout 2020, PYMNTS research found deeply-held sentiments among microbusinesses and consumers about transaction efficiency. We learned about the cash flow crisis and the existential threat...

READ MORE >
NEW DATA: Five Key Features To Improving Mobile Banking App Satisfaction
NEW DATA: Five Key Features To Improving Mobile Banking App Satisfaction
January 29, 2021  |  Mobile Applications

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

READ MORE >
Buy Now, Pay Later Isn’t Just For The Budget-Conscious
Buy Now, Pay Later Isn’t Just For The Budget-Conscious
January 28, 2021  |  Buy Now Pay Later

Popular buy now, pay later (BNPL) services are proliferating and duking it out for share of market as installment payments are dubbed the new budgeting...

READ MORE >