PYMNTS Study

Holiday Returns Binge Begins As Consumers Fault Order Errors, Late Delivery
Holiday Returns Binge Begins As Consumers Fault Order Errors, Late Delivery
January 14, 2021  |  eCommerce

Don’t bask in the afterglow of all those holiday receipts just yet. Because, well … returns. Get the Full Story Complete the form to unlock...

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NEW DATA: Relevance Test: Majority Of Consumers Find Bank Web Content Lacking
NEW DATA: Relevance Test: Majority Of Consumers Find Bank Web Content Lacking
January 14, 2021  |  Digital Banking

Since the onset of the pandemic, banking activities like opening new accounts and applying for loans are now being done virtually to socially distance and...

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QSRs, Fast-Casual Eateries Acquiring A Taste For Long-Term Loyalty
QSRs, Fast-Casual Eateries Acquiring A Taste For Long-Term Loyalty
January 13, 2021  |  Restaurant innovation

Loyalty programs are morphing as digital commerce becomes dominant, and consumers figure out who will give them the most bang per buck spent. Food is...

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FinTechs, FIs Uniting Over Distributed Banking For Disbursements
FinTechs, FIs Uniting Over Distributed Banking For Disbursements
January 13, 2021  |  Disbursements

Ingo Money CEO Drew Edwards recently told PYMNTS that “Historically, banks have viewed FinTechs through an ‘us versus them’ lens — and rightly so, because,...

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Checkout Conversion Upgrades Beat COVID Chaos For Many In 2020
Checkout Conversion Upgrades Beat COVID Chaos For Many In 2020
January 12, 2021  |  Payment Methods

We needn’t recap the worst of 2020 again. Suffice to say it was bad. Get the Full Story Complete the form to unlock this article...

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NEW DATA: Even After Vaccine, 75 Pct Of US Consumers Still Want A Digital-First Shopping Experience
NEW DATA: Even After Vaccine, 75 Pct Of US Consumers Still Want A Digital-First Shopping...
January 12, 2021  |  Innovation

There are now roughly 6.7 million adults in the United States who have received the first dosage of the Pfizer BioNTech vaccine and 151,000 who...

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How One Community Bank’s RTP Journey Offers A Path For Others
How One Community Bank’s RTP Journey Offers A Path For Others
January 11, 2021  |  Faster Payments

Legacy banks and financial institutions (FIs) keep scrambling to add new consumer-centric bank tech and digital experiences that layer sizzling consumerization onto sluggish B2B payments....

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NEW DATA: Discounts Can Help Merchants Reduce Holiday Returns
NEW DATA: Discounts Can Help Merchants Reduce Holiday Returns
January 11, 2021  |  eCommerce

The holiday season offered a much-needed windfall for some retailers. Many merchants were struggling to stay afloat since March 2020 when the pandemic began and...

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Identifying And Reducing Payments Friction, One Vertical At A Time
Identifying And Reducing Payments Friction, One Vertical At A Time
January 08, 2021  |  Payment Methods

Legendary mid-20th-century management consultant W. Edwards Deming once said, “Inspection to improve quality is too late, ineffective, costly. Quality comes not from inspection, but from...

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