PYMNTS Study

63% of CFOs More Focused on Increasing Customers’ Lifetime Values 

63% of CFOs More Focused on Increasing Customers’ Lifetime Values 
63% of CFOs More Focused on Increasing Customers’ Lifetime Values 
October 13, 2021  |  CFO

The pandemic’s disruption to the economy and to business models has spurred chief financial officers (CFOs) to re-examine the strategies they use to reach their...

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40% of Companies Will Use Crypto to Make Purchases in the Next Year
40% of Companies Will Use Crypto to Make Purchases in the Next Year
October 13, 2021  |  Cryptocurrency

As businesses were pushed to make payments in new ways due to the events of 2020, they took a closer look at how emerging payment methods...

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Data Brief: 80% of US Consumers Have at Least One Subscription 
Data Brief: 80% of US Consumers Have at Least One Subscription 
October 12, 2021  |  Subscriptions

More than ever, consumers’ use of automated payments to manage their subscriptions is gaining ground. That comes in tandem with more subscriptions than ever, across...

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Q3 Online Checkout Friction Index: Lack of Payment Choice Drives Cart Abandonment
Q3 Online Checkout Friction Index: Lack of Payment Choice Drives Cart Abandonment
October 12, 2021  |  eCommerce

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Customers Cite Trust and Security as Restraining Factors in Adopting Digital-Only Banking Service
Customers Cite Trust and Security as Restraining Factors in Adopting Digital-Only Banking Service
October 11, 2021  |  Banking

Banking customers have made it evident in a PYMNTS study that convenience and ease of use provided by technology-based services are of utmost value to...

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36% of US Consumers Say Trust Is Key Factor in Choosing Online Merchants
36% of US Consumers Say Trust Is Key Factor in Choosing Online Merchants
October 11, 2021  |  Cybersecurity

Consumers want to feel safe when they shop online. They’re willing to trade off at least some of the conveniences of online commerce – namely,...

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Only 27% of US Consumers Plan to Dine Out Between Now and the End of 2021
Only 27% of US Consumers Plan to Dine Out Between Now and the End of...
October 08, 2021  |  Data & Research

The pandemic is lingering, but bit by bit, we are venturing out. The digital shift is firmly in place, too – but that doesn’t mean...

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Apple Pay at 7 Data Shows Lackluster In-Store Usage of Digital Wallets
Apple Pay at 7 Data Shows Lackluster In-Store Usage of Digital Wallets
October 08, 2021  |  Apple Pay

Fans of the Apple Inc. ecosystem fell in love with its smooth interoperability, whether it was sharing YouTube videos to Facebook, taking FaceTime video calls...

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