PYMNTS Study

1 in 7 Consumers Chooses Ghost Kitchens to Skip Social Interaction
1 in 7 Consumers Chooses Ghost Kitchens to Skip Social Interaction
November 15, 2023  |  Restaurant innovation

While the majority of consumers are not sold on ghost kitchens, a significant portion relishes the reprieve that the all-digital model gives from face-to-face interaction....

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Nearly 1 in 6 Consumers Switched Payment Methods in the Past Year
Nearly 1 in 6 Consumers Switched Payment Methods in the Past Year
November 15, 2023  |  Payment Methods

Consumers are happiest when they don’t have to think about how a payment is made, just that it gets done. And they are willing to...

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More Men Than Women See AI Playing ‘Very Prominent’ Role in Daily Personal Activities
More Men Than Women See AI Playing ‘Very Prominent’ Role in Daily Personal Activities
November 15, 2023  |  artificial intelligence

Artificial intelligence (AI)-enabled experiences are gaining popularity among consumers, transforming the way they pay for goods and services. In fact, a significant share of consumers...

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Ad Hoc Payments Represent One in Every Four Vendor Payables
Ad Hoc Payments Represent One in Every Four Vendor Payables
November 15, 2023  |  Money Mobility

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Nearly 3 in 5 PayFacs Exclusively Support Digital Payments Online or Via an App
Nearly 3 in 5 PayFacs Exclusively Support Digital Payments Online or Via an App
November 14, 2023  |  Digital Payments

The payments industry is undergoing a transformation, largely driven by the rise of payment facilitators, or PayFacs. These entities streamline the acceptance and processing of...

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FinTechs Focus on Customer Experience, Users Want Faster Transactions
FinTechs Focus on Customer Experience, Users Want Faster Transactions
November 14, 2023  |  Payments Innovation

FinTechs issuers have revolutionized the banking and lending sector, enabling consumers to get easier access to their finances and allowing them to manage their money...

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Millennials Drive Mobile Adoption for Bill Payments
Millennials Drive Mobile Adoption for Bill Payments
November 14, 2023  |  Consumer Finance

In an increasingly complex finance environment where consumer services proliferate, consumers are searching for ways to gain control over their finances. One crucial aspect of...

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Only a Third of eCommerce Merchants Know if Fraud Caused a Failed Payment
Only a Third of eCommerce Merchants Know if Fraud Caused a Failed Payment
November 14, 2023  |  Fraud Prevention

Online retailers widely implement anti-fraud tools and strategies — but minimizing false declines while effectively screening out potential fraud is easier said than done. Payment...

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Over a Quarter of Consumers Cite Free Cancellation as Key Factor in Choosing Beauty Subscriptions
Over a Quarter of Consumers Cite Free Cancellation as Key Factor in Choosing Beauty Subscriptions
November 14, 2023  |  Subscription Commerce

In recent months, the momentum of retail product subscriptions has waned, as consumers grapple with headwinds from economic challenges and a rising cost of living....

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