QSRs

Fast-Casual Chains Turn Their Loyalty Focus to the in-Restaurant Experience
Fast-Casual Chains Turn Their Loyalty Focus to the in-Restaurant Experience
August 23, 2023  |  Loyalty & Rewards

As restaurants continue to seek out ways to combat declining traffic, fast-casual chains including Sweetgreen, Noodles & Company and Panera Bread are taking their loyalty efforts beyond the digital sphere into...

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Gen Z Consumers Most Likely to Use Aggregators for Discovery
Gen Z Consumers Most Likely to Use Aggregators for Discovery
August 21, 2023  |  Aggregators

Consumers overall may typically already know where they are going to order when they open their delivery app, but younger consumers are more open to...

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Wow Bao CEO Taps Grocery to Spread Brand Familiarity
Wow Bao CEO Taps Grocery to Spread Brand Familiarity
August 21, 2023  |  Restaurant innovation

As many restaurant chains move into grocery aisles amid consumers’ shift toward food at home, Asian street food chain Wow Bao is leveraging consumer packaged goods (CPG) to...

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Consumers’ Lower Restaurant Tips May Trigger Mandatory Minimum Wages
Consumers’ Lower Restaurant Tips May Trigger Mandatory Minimum Wages
August 21, 2023  |  Legal

With consumers tipping less, restaurant owners are weighing the risks of alienating diners against workers seeking better pay arrangements. Nearly everyone involved agrees that the...

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Restaurants Have Opportunity to Boost Digital Engagement During Work Week
Restaurants Have Opportunity to Boost Digital Engagement During Work Week
August 17, 2023  |  Restaurant innovation

With many consumers ordering food online while at work, restaurants can target these customers’ workday needs to drive digital adoption. By the Numbers According to...

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QSRs See Uptick in Pickup as Consumers Shun Delivery Fees
QSRs See Uptick in Pickup as Consumers Shun Delivery Fees
August 17, 2023  |  Delivery

From Applebee’s to Domino’s Pizza, major restaurant brands across the industry are seeing consumers shift away from delivery toward pickup to skip the added fees amid inflation. In...

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Chili’s Adds Virtual Brand to Core Menu to Combat Traffic Decline
Chili’s Adds Virtual Brand to Core Menu to Combat Traffic Decline
August 16, 2023  |  Restaurant innovation

With Chili’s seeing its customers pull back amid continued restaurant inflation, the chain is taking its virtual brand into the physical world to draw customers into stores....

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Restaurant Visits Decline as Consumers Buy Ready-Made Meals Weekly
Restaurant Visits Decline as Consumers Buy Ready-Made Meals Weekly
August 16, 2023  |  Economy

Restaurant purchases have ebbed to their lowest levels in over a year as food prices continue to climb. Research carried out for PYMNTS’ “Connected Dining” report noted...

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Nestlé Testing Pizza Vending Machines as Food Service Automates
Nestlé Testing Pizza Vending Machines as Food Service Automates
August 15, 2023  |  Retail

As automation is increasingly taking over quick-service restaurant (QSR) occasions, it is not only restaurants looking to capitalize on the shift — Nestle’s frozen pizza...

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