QSRs

Cracker Barrel Pursues Young Diners With Double Portion of Loyalty
Cracker Barrel Pursues Young Diners With Double Portion of Loyalty
December 02, 2022  |  Loyalty & Rewards

When it comes to attracting young restaurant customers, digital rewards are essential Cracker Barrel said. The restaurant and country store chain, which has more than...

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Virtual X Kitchen CEO Tells Restaurants Not to Be Afraid of Raising Prices
Virtual X Kitchen CEO Tells Restaurants Not to Be Afraid of Raising Prices
December 02, 2022  |  Restaurant innovation

The fear of alienating customers may be keeping independent restaurants from increasing prices. As they struggle to balance the need to drive sales, to maintain...

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C-Stores Step Up Food Efforts to Take Share from QSRs
C-Stores Step Up Food Efforts to Take Share from QSRs
November 29, 2022  |  Retail

Major convenience stores are expanding their hot food selection to divert sales from restaurants. Most recently, major multinational convenience retailer EG Group has been adding in-store branded...

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Returning Diners Spend $15.80 Less per Order Than First-Timers
Returning Diners Spend $15.80 Less per Order Than First-Timers
November 29, 2022  |  Consumer Insights

Restaurants looking to boost average order value may want to look beyond their loyal customers. New findings in this month’s edition of “The 2022 Restaurant...

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Chipotle Leverages Mobile Pickup to Skirt Drive-Thru Regulations
Chipotle Leverages Mobile Pickup to Skirt Drive-Thru Regulations
November 29, 2022  |  Restaurant innovation

By limiting the experience to mobile pickup, Chipotle is bringing its “Chipotlanes” to non-drive-thru locations. In an interview with PYMNTS, Chipotle Chief Development Officer Tabassum...

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Restaurants Step Up Rewards as Consumers Pull Back
Restaurants Step Up Rewards as Consumers Pull Back
November 28, 2022  |  Loyalty & Rewards

As restaurants try to prevent inflation-concerned consumers from trading down, many brands are becoming more aggressive in their rewards and deal offers in an effort...

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More Restaurant Customers Want and Expect Tableside Payments
More Restaurant Customers Want and Expect Tableside Payments
November 18, 2022  |  ResTech

As technology takes over the restaurant industry, even full-service restaurants (FSRs) are facing increasing consumer expectations of digital efficiency. Chris Simms, founder and CEO of...

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PYMNTS Intelligence: New Technology Becomes Table Stakes as the Restaurant Industry Evolves
PYMNTS Intelligence: New Technology Becomes Table Stakes as the Restaurant Industry Evolves
November 14, 2022  |  Restaurant innovation

The industry continues its rapid recovery after a swift tumble during the first years of the pandemic, as expressed by several different metrics. The food service industry is...

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Faster Pay, Faster Food, Faster Checkout; A Quick Read on the Week’s Research Trends
Faster Pay, Faster Food, Faster Checkout; A Quick Read on the Week’s Research Trends
November 12, 2022  |  weekend wrap

The need for speed. It’s everywhere these days.    From 5G cell phones to high-speed internet, from nano-second stock trading to instant Venmo payments to friends...

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