Riskified

Back to Basics: Retail’s Customer Service Improvement Mandate

Back to Basics: Retail’s Customer Service Improvement Mandate
Back to Basics: Retail’s Customer Service Improvement Mandate
March 08, 2023  |  Retail

Brands may be best suited to remember the golden rule as consumers vent their frustrations online. Get the Full Story Complete the form to unlock...

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PYMNTS AM Radar: Faster Payments; The Great Unsubscribe; Less is More
PYMNTS AM Radar: Faster Payments; The Great Unsubscribe; Less is More
June 15, 2022  |  Data & Research

Today is Wednesday, June 15 and retail sales for May will be reported by the Commerce Department today at 8:30 a.m., forecasted to rise 0.2%...

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Retailers Counter Fraud With Digital Innovation — and a Bit of Kindness
Retailers Counter Fraud With Digital Innovation — and a Bit of Kindness
June 15, 2022  |  Cybersecurity

Fraud prevention platforms are fine-tuning as the dust of the great digital shift settles, and a prime revelation from this activity is that stopping fraud...

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The No. 1 Reason Consumers Lose Trust in Online Merchants: Stolen Personal Data
The No. 1 Reason Consumers Lose Trust in Online Merchants: Stolen Personal Data
June 01, 2022  |  eCommerce

How much consumers trust the grocers and retail merchants with which they shop online correlates with how long they have used those merchants’ services, according...

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Payments Choice Is ‘Top Want’ of Online Shoppers
Payments Choice Is ‘Top Want’ of Online Shoppers
May 27, 2022  |  eCommerce

When shopping with online grocers and online retailers, consumers consider different shopping features to be most important, but a large share say the ability to...

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Fixing Retail’s $600 Billion False Declines Problem When Fighting Fraud
Fixing Retail’s $600 Billion False Declines Problem When Fighting Fraud
May 27, 2022  |  Cybersecurity

Fighting fraud and pushing back cybercriminals has become the central focus of cybersecurity – and for very good reason. Cybercriminals have proven themselves to be...

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The Data Point: 40% of Grocery Shoppers Likely to Drop a Merchant Over Trust Issues
The Data Point: 40% of Grocery Shoppers Likely to Drop a Merchant Over Trust Issues
May 26, 2022  |  eCommerce

Some of us remember the world before eCommerce became an always-open virtual megastore with everything. As much as people love physical stores, eCommerce has major...

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Four Key Ways Online Merchants Can Unlock Consumer Trust
Four Key Ways Online Merchants Can Unlock Consumer Trust
May 25, 2022  |  eCommerce

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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