Cybercriminals are finding it best to approach fraud with an omnichannel strategy, which involves hitting every customer service channel for best results. At the same time,...
This year, sustainable fashion was “in,” with all sorts of new and established brands advertising their products as designed to be environmentally sustainable. But one sustainable...
Quick-service restaurants (QSRs) are taking note of the potential of mobile ordering, as consumers can have their favorite foods delivered with a tap of an app. And...
Diner demand for mobile order-ahead is changing how brick-and-mortar restaurants are designed and updated. In the coffee industry, in one case, chains are building pickup-only locations or...
The combination of smartphones and apps have changed how consumers shop and pay over the past decade. But in many ways, the 2010s were the warmup...
Can digital technology really take the hassle out of used car sales – and compete with dealerships and lots? Is there a better way to...
Real-time payments are gaining steam this holiday season, and merchants are hoping for more secure transactions as the year ends. The Internet of Things (IoT)...
Artificial intelligence is making strides in a variety of areas, some of them unexpected. Cross-border payments, alternative lending and FinTech are thriving in new ways – and for new players. And...
An Airbnb move could change up payments as customer relationship management ups its own game. Fraud detection systems have a big problem with at least one type of lucrative scam, while...