On the face of it, eCommerce has all the hallmarks of magic, especially for small to medium-sized businesses. Imagine: You’re out to lunch with a...
Fraud is often hard to identify and resolve, and expensive, especially for large merchants using in-house solutions where fraudulent transaction dispute losses can total as...
To err is human. To be confused about what’s on one’s credit card statements — mistaking legit transactions for something fishy — well, that’s human,...
Unhappy — or simply confused — consumers can upend merchants and other enterprises’ top lines when they opt to dispute card transactions. Processing errors can...
Ninety-three percent of businesses generating between $20 million to $100 million in annual sales — the smallest category PYMNTS surveyed — use third-party tools to...
Transaction disputes, by their very nature, are reactive problems for merchants. They don’t exist until a cardholder is dissatisfied or confused about a transaction, setting...
We might term disputed card transactions the equal opportunity challenge for merchants large and small. And there’s a disconnect between the thought that using homegrown...
Fraudulent transaction disputes are an unwelcome fact of life for all merchants and can represent significant financial and administrative burdens. Our data shows that the...
An unwelcome side effect of the eCommerce and digital payments boom is the burden of chargebacks and disputes, and more merchants and brands are finding...