An unsatisfying restaurant ordering experience can turn long-term customers into last-time patrons. So how can restaurants know which tech and services will deliver the strongest...
In only two days, banks, payment providers and merchants in the European Union will finally hit the controversial deadline for compliance with Strong Customer Authentication...
Technology is an essential ingredient that connects consumers with their favorite food brands. Whether they have a hankering for burgers, pizza, tacos and any other...
Call centers are starting to move away from KBA as new technologies emerge. The number of facilities looking for alternatives has doubled since 2018, with...
Banks are turning to tools like voiceprint tech and fingerprint verification to deliver a personalized, yet secure, experience for customers who use their call centers,...
Artificial intelligence (AI) remains one of the most interesting technologies to call centers that are looking to better support and engage customers across their many...
The Knowles Corporation has announced the creation of a new hands-free solution, enabling original equipment manufacturers (OEMs) and original design manufacturers (ODMs) to build headphones,...