Today In Data: Enhancing The Customer Experience With Call Center AI

By  |  July 12, 2019
 | 

More call centers are beginning to rely on artificial intelligence (AI) for greater insights. In recurring payments, subscription commerce is having a “fear of commitment” moment. And, in retail, sellers of health and beauty products are very prepared to embrace innovation in comparison to healthcare service providers. All This, Today In Data.

    Get the Full Story

    Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required.

    yesSubscribe to our daily newsletter, PYMNTS Today.

    By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions.

    Data

    Data:

    $775M: Predicted losses due to account takeovers at call centers by 2020
    71 percent:     Share of digital media consumers who planned to cancel their subscriptions within one year after just one month of service
    44.8 percent:     Portion of consumer services firms that consider innovation crucial to their survival
    $35    B: Expected value of the global call center software market by 2025.
    26 percent:     Share of consumer services merchants that are “very” or “extremely” interested in smart POS systems


    Recommended

    US Factory Activity Shrinks the Most in Four Months Amid Weak Orders, Tariff Uncertainty

    Shopify Outage Locks Merchants Out on Cyber Monday

    Multistate Coalition Requests Info on BNPL Industry Practices

    DeepSeek 'Integrates Thinking' Into New AI Models

    See More In: , , , , , ,