More than 161 million U.S. consumers are expected to use digital channels for banking by the end of 2021, but financial institutions (FIs) with back-end systems that are not up to snuff can struggle to handle this colossal demand. In this month’s Digital-First Banking Tracker, Ravi Vakacherla, chief transformation officer at People’s United Bank, explains how utilizing robotic process automation can help FIs upgrade their legacy infrastructure and realize their digital initiatives.
