Chase Bank On Using Mobile To Bridge Consumers' Old And New Banking Habits
As consumers reengage in the physical world, they are still seeking self-service banking tools that deliver an end-to-end contactless experience. In the Digital-First Banking Tracker, Allison Beer, head of customer experience and digital for Chase Bank discusses how enabling experiences such as use of mobile banking apps to start cash withdrawals at ATMs is becoming key to meeting customers’ digital needs in today’s evolving environment.
