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The combination of smartphones and apps have changed how consumers shop and pay over the past decade. But in many ways, the 2010s were the warmup act for the transformation yet to come. Seven trendlines will influence the direction of the new decade, including the rapid acceleration of...
We operate more than a few high-powered, data-supported crystal balls here at PYMNTS, and one of the things we have learned about the future of payments and commerce is that personalized customer service promises to play an even bigger role in the coming decade than...
December 10, 2019
We operate more than a few high-powered, data-supported crystal balls here at PYMNTS, and one of the things we have learned about the future of payments and commerce is that personalized customer service promises to play an even bigger role in the coming decade than it did over the last 10 years. And companies offering […]
