Air Travel news and trends

Airlines Sue DOT Over New Fee Disclosure Rules
Legal // May 13, 2024

Airlines are reportedly suing the U.S. Transportation Department (DOT) over new fee rules. The suit was filed in federal court last week by industry group Airlines for America, Reuters reported Monday (May 13). Joining in the suit were American Airlines, Delta Air Lines, United Airlines, JetBlue Airways, Hawaiian Airlines and Alaska Airlines. The legal action followed the...

DOT: Airlines Must Automatically Refund Canceled Flights
Travel Payments // April 24, 2024

Airlines must automatically refund travelers for canceled flights under a new Department of Transportation rule. This rule, announced Wednesday (April 24) is designed to make it easier for passengers to get refunds if a flight is canceled or “significantly” changed. It also requires refunds for travelers whose checked bags...

JetBlue Scales Back Routes in ‘Urgent’ Effort to Restore Profitability
Earnings // April 23, 2024

JetBlue is removing and scaling back routes as it tries to regain profitability. The air carrier on Tuesday (April 23) released earnings that showed the company reducing its revenue forecast for the year, as it exits some cities and reduces flights out of Los Angeles. “As we look...

Report: Biometrics in Air Travel Could Hit ‘Tipping Point’ in 2024
Biometrics // February 18, 2024

Imagine boarding an airplane by showing your face instead of showing your ID. That scenario could soon be a reality, according to experts quoted in a Sunday (Feb. 18) New York Times (NYT) report on the increased use of facial recognition and other biometric technology in the...

Interviews & Exclusives
Unfriendly Skies Mean More Consumers Hit the Road for Vacation

July 04, 2023
Summer is heating up, and consumers across the country are seeking much-needed getaways after battling the year’s inflationary headwinds. The trend is illustrated in PYMNTS’ May “How the World Does Digital” report, which notes the top 10 increases in digital engagement over Q1 2023 from the same period the previous year.  With two of these 10 […]

Delta’s Optimism on Travel Spending Helps CE 100 Index Surge 3.3% 

July 02, 2023
June’s over, and thus far, two quarters in, the year’s been notably strong for the CE 100 Index. All indices were in the black, again, this past week, continuing a...

Air Travel’s Next Upgrade Is Checking In at the Mall

December 14, 2022
Air travel may have rebounded, but the process of actually catching a flight has not. From parking to check-in to baggage, security and boarding, this friction-filled outdated routine is the...

Airlines Eye Closed-Loop Payments Solutions to Reduce Payments Costs

November 22, 2022
While the cost of processing credit cards has dropped dramatically over the years, some of the interchange levels have remained relatively high. This has led to an economic model evolving...

Quick Reads
Sabre Platform Helps Airlines Adopt ‘Offer and Order’ Retailing Strategy

May 22, 2024
Sabre has launched an artificial intelligence (AI)-powered retailing platform designed to enable airlines to adopt an “offer and order” approach. The new SabreMosaic platform allows airlines to offer a more personalized and dynamic retailing experience and create new revenue opportunities, the company said in a Wednesday (May 22) press release. “SabreMosaic is the culmination of our dedication to innovation […]

Airlines Sue DOT Over New Fee Disclosure Rules

May 13, 2024
Airlines are reportedly suing the U.S. Transportation Department (DOT) over new fee rules. The suit was filed in federal court last week by industry group Airlines for America, Reuters reported Monday (May 13). Joining in...

DOT: Airlines Must Automatically Refund Canceled Flights

April 24, 2024
Airlines must automatically refund travelers for canceled flights under a new Department of Transportation rule. This rule, announced Wednesday (April 24) is designed to make it easier for passengers to get refunds if a...

JetBlue Scales Back Routes in ‘Urgent’ Effort to Restore Profitability

April 23, 2024
JetBlue is removing and scaling back routes as it tries to regain profitability. The air carrier on Tuesday (April 23) released earnings that showed the company reducing its revenue forecast for the year,...